Resident Engineer

Cohesity is looking for specialists to design, configure, operate and improve customers Cohesity infrastructure to provide data protection, filesharing, operational recovery and protection against data security threats.

The ideal candidate has considerable experience designing and implementing technical solutions as well as enabling others through training and documentation. Experience in data center operations, working with change controls, change freeze windows, troubleshooting and interaction with internal support teams as well as external vendors is essential.

In addition to designing and configuring Cohesity software, this role will typically be involved in daily operations, daily reporting and will help facilitate communications between Cohesity technical staff and the customer’s technical staff. The ideal candidate will be a highly organized self-starter who brings not only technical skills but also verbal and written communication skills along with a focus on process improvement.

HOW YOU’LL SPEND YOUR TIME HERE

• Use your technical knowledge and business acumen to help Cohesity customers design and operate their data protection and data security solutions.
• Solution Design & Architecture
• Lead the technical design and integration of solutions that leverage Cohesity technologies within our broader product and service portfolio.
• Define end-to-end solution architectures that align with both business goals and partner technical roadmaps.
• Conduct proof-of-concepts (POCs), solution validation, and integration testing with partner platforms and tools.
• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making
• Work to resolve technical obstacles and unique customer challenges.
• Maintain the technical relationship between the customer and Cohesity’s Engineering, Sales, Support and Technical Marketing teams.
• Configure and improve on operational reporting.
• Proactively resolve any issues which could impact data recovery operations.
• Work with Cohesity’s technical teams to ensure system software is up to date and configured according to recommended best practices.
• Help identify any opportunities for enhancements or additional product sales.
• Facilitate contract renewals through technical validation and reporting.
• Develop and maintain relationships with key personnel in the customer’s organization.
• Engage and provide leadership for any escalations, especially those related to data recovery or SmartFiles.

WE'D LOVE TO TALK IF YOU HAVE MANY OF THE FOLLOWING

• Bachelor’s degree in computer science, Engineering, or related field or 6+ years of relevant experience.
• 3+ years of experience in solution architecture, systems integration, or technical consulting.
• Experience specializing in storage, backup, or Data Protection and Recovery solutions for various platforms.
• Experience in scripting and automation to streamline processes and enhance efficiency.
• Familiarity with public cloud platforms such as AWS, Azure, and GCP.
• Knowledge of disaster recovery strategies to ensure data availability and business continuity.Strong understanding of cloud platforms, enterprise infrastructure, and application integration frameworks.
• Experience designing hybrid or multi-vendor solutions involving APIs, automation, and interoperability.
• Familiarity with modern architectural patterns (microservices, containerization, zero trust, etc.).Excellent verbal and written communication skills to effectively engage with customers and internal teams.
• Strong presentation skills to convey complex technical concepts in a clear and concise manner.
• Self-starter with excellent organization and time management skills, capable of driving projects and meeting deadlines.
• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making