Resident Engineer
Summary
Provide onsite IT support five days a week managing staff onboarding, offboarding, and device configuration. Maintain Microsoft 365, Azure AD, Intune, and security policies for a customer's environment.
Resident Engineer
- Onsite Support : Resident Engineer for five (5) days per week onsite at the customer's location.
- Remote and Onsite Support
- Onboarding and Offboarding Services
- Onboarding: The Resident Engineer will be responsible for the IT onboarding process for new staff members, including:
i. Preparing and configuring laptops according to the organization's standards
ii. Setting up new user accounts and email profiles
iii. Installing required software and providing initial user training as needed.
- Offboarding: The Resident Engineer will manage the IT offboarding process for departing staff members, including:
i. Retrieving and securely backing up user data (if required)
ii. Refurbishing laptops according to internal procedures for potential reuse
iii. Revoking access to systems and deactivating user accounts.
Engineer Deliverables:
- Configured Microsoft 365 tenant
- Configured Azure AD (Entra ID) tenant with users, MFA, SSO, self-service password reset (SSPR), and conditional access policies
- Azure AD domain-joined Windows computers with Intune enrolment.
- Configured Intune environment with device configuration and compliance policies.
- Installed and configured Windows Defender on managed devices.
- Regular security reports from Windows Defender.
- Set up email accounts for initial staff.
- Installation of requested software on user devices.
- Operational ChatGPT Enterprise accounts and Microsoft Project licenses.
- Ongoing onboarding and offboarding services for staff IT requirements.
- Documentation of the implemented configurations and processes.
Assumptions:
- Insight to provision all related Windows Licenses, M365 Licenses and relevant hardware and accessories.
- Assumed no on-premise IT infrastructure to be deployed in this project.
- Assumed all related on-premise IT infrastructure are in functional condition.
- SP Group will provide timely access to their premises and necessary information for the execution of the services.
- Entra ID Conditional Access Policies and Microsoft Defender for Endpoint Policies requirements to be shared by SP Group. Additional effort may be required.