Resident Engineer - Vodafone

This is a hybrid role for an Optical Engineer experienced with Ciena Optical products. Are you familiar with RLS 6500 , waveserver ? If so we are hiring for a start in October :

We are looking for an Optical Resident Engineer for Vodafone Newbury, UK. You will be responsible for delivering advanced post-sales technical support across our clients' optical transport and network management product lines, including 6500, RLS, Waveserver, and MCP. In this role, you will:

• Act as the primary technical contact, providing on-site and remote support for the client's products

• Troubleshoot complex system-level issues and recommend network solutions.

• Create and review customer-facing documentation (e.g., MOPs, RCAs) and perform network audits and health checks.

• Collaborate cross-functionally with development, service, and sales teams to resolve incidents and ensure customer satisfaction.

• Travel occasionally based on customer requirements (no on-call duty in this assignment; possible in future roles).

The Must Haves:

• Education: Bachelor's degree in Electrical Engineering, Computer Science, or a related field.

• Experience: 2–5 years in technical support, preferably with a telecom equipment vendor.

• Technical Knowledge:

  • Expertise in DWDM, ROADM, OTN, Broadband, Photonics, and switching/transport technologies.

  • Hands-on experience with Ciena platforms (6500, RLS, Waveserver) and network management solutions.

  • Strong knowledge of amplifiers, CDC configurations, and associated modules.

  • Familiarity with optical test equipment and network performance tools.

  • Proficiency in troubleshooting and debugging complex fiber optic system-level issues.

  • Understanding of data communications protocols and interoperability between products.

• Tools & Automation: Experience writing Python scripts or similar for automation and workflow enhancements.

Assets:

• Strong documentation skills — able to produce RCAs, MOPs, and health checks.

• Excellent verbal and written communication abilities.

• Demonstrated ability to work under pressure and solve critical network issues.

• Team player who thrives in collaborative, knowledge-sharing environments.

• Fast, accurate judgment and sound decision-making in complex situations.

• Adaptability to evolving technologies and shifting customer needs.