Resident Experience Manager

Location: Arizona Regional Office

Full Time/Part Time: Full Time

Schedule: Monday - Friday

Are you interested in a career where customers, colleagues, and community service are the cornerstones of your work? Would you like to work with a company that celebrates victories both big and small and welcomes ideas from all levels of our team? If so, join us here at Avanti Residential! Our moto is Sempre Avanti, meaning “Always Forward”/ “Always Welcome.” We are “people people” through our mission and core values. We enhance our communities with our work, see all members of our team as leaders, and live La Bella Vita (The Beautiful Life). With endless opportunities for personal and professional growth, the sky’s the limit when advancing your career and being the best you can be. There is a place for you at Avanti Residential. Join us today!

Wonderlic Assessment:

In the early stages of our hiring process after an application is submitted, a pre-employment assessment called Wonderlic is sent to all qualified candidates. This 45-minute assessment is a required step in our selection process to help us better understand fit for the position by defining strengths, motivational fit and work style. Please note that candidates who receive the assessment must complete it to proceed to the next steps in the hiring process.

Want to learn more about the Wonderlic Assessment? Click here!

The Resident Experience Manager is a proactive, customer-centric leader responsible for managing a team that delivers elevated service to residents across all Avanti Residential communities. This role combines hands-on resident support duties with team leadership responsibilities, overseeing offshore Resident Experience Specialists and ensuring effective communication, service excellence, and operational efficiency.

What You’ll Do…

• Oversee the team's responses to resident inquiries via telephone, email, and text, ensuring consistent communication and appropriate solutions.
• Monitor team performance, establish KPIs, and track metrics to ensure timely and high-quality support.
• Conduct regular quality reviews, team check-ins, and coaching sessions to drive continuous improvement.
• Manage the resolution of escalated resident concerns with empathy and in alignment with Avanti policies.
• Oversee the renewal specialist to ensure all offers has been sent and that the renewal tracker is updated daily. Support with renewal task as needed.