Resident Experience Manager

Are you passionate about enhancing the lives of seniors through meaningful experiences? As Resident Experience Manager at Chartwell, you’ll lead the development and delivery of diverse programs that meet the social, physical, emotional, and spiritual needs of our residents. You’ll work collaboratively with internal teams and the community to create a vibrant, inclusive environment where residents feel engaged, supported, and truly at home.

What You’ll Do

• Develop and implement programs that support six dimensions of wellness and the home’s unique culture

• Promote resident engagement through events, volunteerism, and personalized concierge services

• Collaborate with the marketing team to organize community-focused events and internal communications

• Build strong partnerships with local organizations and maintain an active presence on social media

• Lead experiential initiatives like Welcome to Chartwell and Club Chartwell to ensure a smooth transition for new residents

• Supervise team members, oversee scheduling and payroll, and manage departmental budgets

• Ensure compliance with safety protocols, participate in Manager on Duty rotation, and support overall residence operations

What You’ll Bring

• Post-secondary education in recreation, gerontology, hospitality, social work, or a related field

• Minimum 3 years’ experience in life enrichment, community engagement, or program development

• Strong communication, planning, and leadership skills; ability to engage with a variety of stakeholders

• Experience supervising teams and delivering exceptional customer service

• Proficiency in Microsoft Office and comfort with social media tools

• First Aid certification and willingness to obtain a bus license if required

• Valid Driver’s License, or reliable means of transportation

What We Offer

• A safe, inclusive workplace where you’re supported and appreciated

• Competitive compensation and benefits

• Opportunities for leadership development and career growth

• A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

• Must be available for occasional evening and weekend shifts

• Some travel and physical activity (e.g. lifting, standing) required

• Comfort using AI and other digital platform systems and tools to support daily work

• Clear Criminal Background Check, VSS and TB Test where required