Resident Financial Counselor (Senior Living)
Resident Financial Counselor (Senior Living)
We are seeking a dedicated and detail-oriented Resident Financial Counselor (Senior Living) to join our team. In this vital role, you will support residents and their families in managing their financial obligations while facilitating the Medical Assistance application and recertification processes. Your expertise will help ensure residents receive the necessary support and resources, contributing to their overall well-being and financial stability.
This position will split time between our communities located in Janesville and Mukwonago .
Responsibilities
- Maintains and actively promotes effective communication with all individuals.
- Maintains a positive image of the entity in the community keeping in alignment with our mission, vision, and values.
- Conduct initial financial screenings for residents upon admission and monitor financial status throughout their stay.
- Determine eligibility for Medical Assistance based on income, assets, and other qualifying factors.
- Collect, verify, and organize required documentation for applications and recertifications.
- Maintain accurate and confidential records of all application activities and communications.
- Provide education to residents and families regarding Medical Assistance rules, spend-down requirements, and available financial options.
- Communicate regularly with Medical Assistance agencies, caseworkers, residents, and families to ensure application progress and resolve issues.
- Stay current with Medical Assistance regulations and maintain required certifications through continuing education.
- Collaborate effectively with nursing home administrators, admissions staff, case managers, and finance team members.
- Serve as a backup to other Billing Specialists as needed.
- Responsible for on-call services and performs other duties assigned.