Resident IT Field Support Engineer – L2
Key Responsibilities
End User Support (Primary Responsibility)
- Provide L1/L2 support for desktops, laptops, printers, scanners, and peripherals.
- Troubleshoot Windows 11, MS Office, Outlook, Teams, and OneDrive issues.
- Manage user accounts (password resets, account unlocks, access support) in Active Directory / O365.
- Install and configure applications, antivirus, and security tools.
- Support onboarding and offboarding (user setup, email configuration, asset handover).
Basic Network & Connectivity Support
- Troubleshoot LAN/Wi-Fi connectivity issues.
- Coordinate with ISP for internet issues.
- Basic understanding of switches, access points, and firewall troubleshooting (escalate when required).
- Ensure meeting room IT equipment is operational.
IT Asset & Compliance Support
- Manage IT asset allocation and tagging.
- Maintain asset register and coordinate with central team for updates.
- Ensure devices are patched and antivirus is updated.
- Support IT audits and compliance checks when required.
Office IT Operations
- Act as onsite SPOC for Jaipur office IT issues.
- Log and track incidents in ITSM tool.
- Coordinate with L3 / Infra / Network teams for escalations.
- Handle hardware troubleshooting and vendor coordination for repairs.
Key Responsibilities
End User Support (Primary Responsibility)
- Provide L1/L2 support for desktops, laptops, printers, scanners, and peripherals.
- Troubleshoot Windows 11, MS Office, Outlook, Teams, and OneDrive issues.
- Manage user accounts (password resets, account unlocks, access support) in Active Directory / O365.
- Install and configure applications, antivirus, and security tools.
- Support onboarding and offboarding (user setup, email configuration, asset handover).
Basic Network & Connectivity Support
- Troubleshoot LAN/Wi-Fi connectivity issues.
- Coordinate with ISP for internet issues.
- Basic understanding of switches, access points, and firewall troubleshooting (escalate when required).
- Ensure meeting room IT equipment is operational.
IT Asset & Compliance Support
- Manage IT asset allocation and tagging.
- Maintain asset register and coordinate with central team for updates.
- Ensure devices are patched and antivirus is updated.
- Support IT audits and compliance checks when required.
Office IT Operations
- Act as onsite SPOC for Jaipur office IT issues.
- Log and track incidents in ITSM tool.
- Coordinate with L3 / Infra / Network teams for escalations.
- Handle hardware troubleshooting and vendor coordination for repairs.
Required Skills
- Strong troubleshooting skills (Windows OS & Hardware).
- Good knowledge of O365, Outlook, Teams.
- Basic understanding of AD & user management.
- Basic networking knowledge (IP, DNS, DHCP).
- Familiarity with IT ticketing tools.
- Good communication skills.
- Ability to work independently onsite.
Good to Have
- Experience supporting 100+ user environment.
- Experience handling Mac devices and Ubuntu laptops.
- Exposure to endpoint management tools (Intune - basic knowledge).
- Understanding of basic security practices (BitLocker, MDM).
- Experience handling asset management processes.
Behavioral Expectations
- Quick response to incidents.
- Ownership-driven approach.
- Clear communication with business users.
- Proactive in identifying recurring issues.
- Professional and disciplined work style.