Resident Manager

This employment opportunity is currently available.
Responsibilities:
Must live on-site - Maple Ridge on the Parc - 112/114 Arbour Glen Drive
Ensure the health, comfort and safety of our Customers
Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site.
Duties include scheduled office hours and on-call duties (excluding scheduled days off)
Successful applicants must have a flexible schedule and be available to respond to all on-call needs outside of regular business hours
On-call requirements include but are not limited to: answering calls, showing suites, responding to emergencies, attending to after-hours complaints such as noise complaints, cleaning duties, maintaining building quality standards, etc.
Ensure daily communication with all site Associates
Collect rent and follow up on defaults
Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers
Inspections of vacant and upcoming suites
Lease and show suites
Ensure all rental enquiries are answered within the guidelines provided
Annual suite inspections
Prepare and deliver bank deposits
Administrative duties including processing paperwork for site and other Associates
Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
Ensure proper and accurate inventory management
Snow removal as required
Cleaning as required
Touch-up painting as required
Complete all required administration for the position on a tablet
Complete other tasks assigned by the Leader

Experience and Educational Requirements:
2 years Customer Service Experience preferred
Post-Secondary Education is an asset

Technical Requirements:
Computer experience is required with web-based programs preferred
Ability to learn and adapt quickly to changing systems and new technology
Familiarity with computer tablets is an asset

Non-Technical Requirements:
Strong commitment to providing excellent customer service
Dedicated to building better communities for all our Customers and surrounding communities
Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
Excellent listening and telephone etiquette skills
Exceptional problem-solving and decision-making capabilities
Strong planning and organizational skills coupled with ability to multi-task and prioritize
Excellent time-management skills
Ability to handle sensitive and confidential matters
Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding
Ability to work independently (self-managed) and with other Associates in a team environment
Ability to learn quickly, adapt to change and be flexible in nature
Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)
Demonstrates a growth mindset, a positive attitude, enthusiasm and assertiveness
Ability to spend up to eight hours walking, standing, climbing stairs, lifting
Ability to maneuver or lift up to 10kg with the proper equipment
AI technology may be used at certain stages of our candidate screening process.
Boardwalk provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hrontario@bwalk.com