Resident Manager

Key Responsibilities:  Manage overall branch sales operations, including business development, customer service, and compliance.  Drive home loan business growth through direct sourcing, DSAs, connectors, builder tie-ups, and open-market channels.  Build and maintain strong customer and builder relationships to maximize business value and cross-sell opportunities.  Lead, train, and motivate the sales team; recruit high-performing talent while fostering engagement.  Develop and implement strategies to achieve branch sales targets.  Monitor branch portfolio performance and implement corrective measures.  Ensure adherence to regulatory guidelines, internal policies, and audit requirements.  Collaborate with Operations and Risk teams to streamline loan processes, maintain portfolio quality, and control NPAs.  Oversee collections for acquired portfolios to ensure healthy asset quality.  Track market trends, competitive activities, and customer feedback; recommend strategies to enhance business outcomes.  Execute promotional campaigns, contests, and innovative initiatives to boost customer acquisition.