Shelter Support Associate (8845)

Schedule/Hours: Part-Time, 29 Hours/Week (Tuesday, 4:00-9:00 PM, Wednesday - Saturday, 3:30-9:30 PM)

This position is responsible for:

Accepts and processes residents staying in lodge/shelter overnight; monitors the activity of residents on an assigned shift ensuring safety, security and compliance to house rules; maintains accurate and complete records and logs containing pertinent information; ensures that the shelter is maintained in a neat and proper order.

Key Responsibilities:

• Prepares resident rooms for occupancy, ensures facility readiness, checks fire safety equipment, and distributes linens, hygiene items, and medications as required.
• Monitors resident activities to maintain a safe and secure environment, enforces house rules, conducts facility rounds, monitors security cameras, and documents significant incidents.
• Completes client intake and program documentation, maintains electronic records, processes rent payments, and obtains required signatures on forms, rules, and regulations.
• Responds appropriately to emergencies and resident conflicts, assists with de-escalation efforts, manages facility access during operating hours, and supports food pantry operations as needed.

Physical Requirements and Working Conditions:

• Effective communication and interpersonal skills to engage, motivate, and appropriately manage client behavior while working with diverse populations and the general public.
• Ability to work independently with limited supervision, consistently enforcing established policies, procedures, and program guidelines.
• Ability to respond to emergency situations quickly, calmly, and effectively while maintaining control and implementing appropriate corrective actions.
• Capability to perform frequent sitting, standing, and walking throughout the workday, with occasional lifting and carrying of light objects (up to 25 lbs.); work is performed primarily in an indoor shelter environment with minimal physical discomforts.

Employee Benefits:

• Paid Time Off
• Supplemental Insurance
• Retirement Savings Plan
• Voluntary Life Insurance