Resident Night Manager

# Resident Night Manager – Student Housing ## Company Overview *Not specified* ## Job Summary The **Resident Night Manager** is responsible for overseeing the operations of student housing during the night shift. The role emphasizes ensuring **student safety**, managing **emergency responses**, and maintaining **operational continuity**. The position requires a strong background in security and operations, with the ability to independently handle critical situations, lead night-shift teams, and coordinate with various support functions to uphold the institution’s policies and SOPs. ## Responsibilities - **Night Operations & Student Safety** - Oversee night-time operations across assigned student residences. - Conduct regular rounds of hostel buildings, common areas, entry/exit points, and other critical zones. - Ensure compliance with **Student Housing policies**, safety procedures, and operational SOPs. - Maintain a **safe, secure, and disciplined** residential environment. - **Incident & Emergency Management** - Act as the senior on-ground responder for significant night-time incidents. - Manage and coordinate responses to: - Medical emergencies - Fire and life-safety incidents - Theft or suspected theft - Security breaches - Student conflicts and disturbances - Unauthorized entry - Property damage - Missing/welfare-related concerns - Critical engineering or infrastructure failures - Coordinate with **Security, Wardens, Medical Centre, Engineering**, and **University leadership**. - Ensure timely escalation, containment, documentation, and follow-up of incidents. - **Student & Conflict Management** - Maintain a **professional, calm, and approachable** presence. - Handle student concerns and conflicts with **maturity and sensitivity**. - De-escalate difficult situations and ensure **student safety**. - Maintain **confidentiality** in sensitive student-related matters. - **Coordination with Technical Services** - Collaborate with the night Engineering/Technical Services team for issues related to HVAC, electrical, plumbing, lifts, water supply, fire systems, and other essential services. - Ensure critical complaints are responded to within **defined timelines**. - Escalate unresolved or high-risk technical issues to leadership. - **Team Leadership** - Supervise and coordinate **night-shift Housekeeping and Technical Services** personnel. - Ensure **manpower deployment** as per the approved roster. - Monitor discipline, grooming, attendance, and professional conduct. - Conduct periodic surprise checks and operational audits. - Ensure effective coordination among all night-shift functions. - **Reporting & Handover** - Maintain a comprehensive **Night Shift Operations & Incident Log**. - Prepare **daily night-shift reports** covering incidents, security observations, student concerns, emergencies, and operational issues. - Ensure complete **handover of open and critical matters** to the day team. - Maintain **accurate and confidential incident records**. ## Qualifications - **Educational Qualification** - Graduate in any discipline. - Qualification in **Security Management, Hotel Management, Facility Management, Operations, Defence**, or related disciplines preferred. - **Professional Experience** - 8–12 years of relevant experience in: - Security Operations - Hospitality - Student Housing - Residential Operations - Facility Management - Defence, Police, or Paramilitary services - Experience managing **large-scale residential or institutional facilities** preferred. - Proven experience in **night-shift operations**, **team management**, and **emergency response**. - **Core Competencies** - Security & risk management - Crisis and incident management - Emergency response - Team leadership - Conflict resolution - Strong communication and interpersonal skills - Situational awareness - Decision-making under pressure - Student/customer management - Incident investigation and reporting - High integrity and confidentiality - Strong ownership and accountability ## Preferred Skills - Background in **Ex-Defence / Armed Forces** or **Ex-Police / Paramilitary** - Experience in **large hotel or hospitality operations** - Familiarity with **university or student housing environments** - Experience in **large residential or integrated facilities** - Knowledge of **corporate campus operations** - Expertise in **facility management** ## Experience - **8–12 years** of relevant experience in security, operations, or related fields. - Demonstrated ability to manage **large residential facilities** and lead **night-shift teams**. - Proven track record in **emergency management** and **incident response**. ## Environment - **Work Setting:** Night shift in a **student residential campus**. - **Location:** **University Residential Campus**. - **Work Conditions:** Primarily **in-office/on-site** with exposure to **residential environments**, requiring vigilance, physical rounds, and emergency response readiness. ## Salary *Not specified* ## Growth Opportunities *Not specified* ## Benefits *Not specified*