RESIDENT ONBOARDING SPC
As the Resident Onboarding Specialist, you will play a crucial role at GHP. You will serve as the first point of contact for all future residents after the signed lease agreement. As a successful Resident Onboarding Specialist, you will demonstrate a professional and friendly personality, with an uncompromising desire to deliver an exceptional move-in experience.
REPORTS TO: Client Operations Manager
HOW YOU WILL CONTRIBUTE:
CUSTOMER SERVICE
Move-In Process:
- Review detailed unit status reports daily to confirm the status of units.
- Work with the Leasing Administration team to ensure all completed files are ready for the move-in process and ready to schedule.
- Inspect move-in ready apartments and confirm condition, placing resident move-in gifts at that time, if available.
- Contact future resident(s) to confirm move-in and schedule the move-in process.
- On the move-in day, collect move-in funds, renters’ insurance and perform a move-in inspection.
- Obtain necessary copies of documents, keys, parking tags, and key fobs for scheduled move-in. Move-In packets should be ready and prepared before the resident’s move-in date.
- On move-in day, travel to meet the resident(s) at the assigned property to perform the move-in process.
- Identify long-standing vacant units and set up mini models weekly.
- Encourage residents to share their move-in experience through various review platforms and move-in surveys.
Operations:
- Contributes to the cleanliness and maintenance of each unit by walking, inspecting, and reporting to the Service Team any areas that need to be spiffed.
- Maintain thorough knowledge of specifications and community policies.
- Communicate closely with the Resident Services team and provide the resident with a warm department handoff.
- Additional job duties and responsibilities as assigned.