Resident Property Manager

Key things that you want to know about this role:

Job Level: 2+ years’ experience will set you up for success in this role

Job Location: This important role supports our **Reserve at Hollywood (288 units multifamily) located in Atlanta, GA**

Position Type: Full-time and the ability to be on call to support our residents in emergencies

Pay Range: Starting at $60+K /YEAR -- we believe in a culture of transparency

About Us: Pivotal, ranked in the Top 50 Affordable Housing Developers in 2017-2024, is an industry leader revolutionizing the housing market – one community at a time. An integrated real estate company specializing in the development and operations of multi-family housing, Pivotal strives to provide exceptional service to enhance the lives of our residents.

We are able to provide high quality properties and customer service because of the commitment to excellence by all of outstanding team members. If you hold yourself to a high set of standards, embrace a positive service-minded demeanor, enjoy working through shifting priorities, and want to join a fulfilling environment with growth opportunity, Pivotal has an outstanding position for you.

Position Summary

Owns resident account administration, collections, recertifications and renewals. Delivers timely, courteous resident communication and accurate Yardi records while the Senior Area Manager retains overall property, staff, maintenance and financial accountability.

Collections and Resident Accounts

· Collect, post and reconcile rent and approved fees; prepare deposits and maintain accurate Yardi account records under company controls.

· Conduct daily collection outreach and document calls, notices, payment arrangements and delinquency follow-up.

· Prepare required delinquency, inspection and lease-violation notices as assigned; assemble eviction and move-out account packets and coordinate legal follow-through under Senior Area Manager direction and company policy.

· Respond to resident account concerns promptly; coordinate with the Resident Services Coordinator for assistance referrals without transferring collection decisions to the Resident Services Coordinator.

Recertification, Renewals, and Compliance

· Maintain a forward-looking recertification and renewal calendar, including 120-day advance tracking where required by company policy.

· Prepare annual/interim recertifications, verifications, TICs, addenda and full renewals; obtain outstanding documents and submit packets for required compliance approval.

· Ensure correct rent/income limits, set-asides, applicable agency notices and timely file uploads; maintain accurate and audit-ready resident records.

· Follow Fair Housing requirements and property-specific LIHTC, HOME, RD, HUD and other applicable program rules; escalate unclear compliance decisions.

Resident Relations and Site Coordination

· Provide professional resident communication on renewals, account questions, document requests, maintenance follow-up and notices.

· Record move-out notices, coordinate resident account closeout and supply accurate move-out information to the Senior Area Manager and Leasing Specialist.

· Support limited office coverage and participate in daily huddles; provide collections, delinquency, recertification and renewal reports.

· Refer physical-asset, staffing, purchasing and major resident escalations to the Senior Area Manager rather than assuming full property-manager responsibilities.