Resident Service Coordinator – Supportive Housing

AgeSpan

About Us: Since 1974 our agency has strived towards supporting an individual's desire to make their own decisions, secure their independence and remain living independently in the community. We are proud of our employees who make this possible every day. Our agency is a thought-leader, a nationally known generator of new ideas, because it welcomes creativity, your ideas. It is an outstanding place to work stimulating, friendly, collaborative. We offer competitive salaries, generous vacation time, and an excellent work/life balance. We value diversity and encourage career growth. If you have a passion for improving the lives of the elderly community and enjoy working in a diverse team driven by its mission, you've found the right place!

At AgeSpan, you'll find a work environment that combines:

• A refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds.
• A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions.
• Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills.
• A satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs.

Depending on your role and your hours, we offer

• Flexible schedule and hybrid work opportunities
• Competitive salaries
• Healthcare (medical, dental)
• 403b Retirement Plan with agency match
• 20 Vacation Days, 12 Sick Days, and 12 Paid Holidays
• Social Work Licensing Program
• License Renewal Paid by agency for RN's and Social Workers
• And MORE!

Position Responsibilities: The Resident Service Coordinator is responsible for the direct coordination of services and supports for residents at a Supportive Housing site. This role involves identifying and facilitating access to beneficial resources, acting as a liaison between the Housing Authorities and residents when appropriate, and working collaboratively with Housing Authority staff to support all residents. This position is based entirely at the designated housing site. On-site presence is essential for fostering community and connecting residents with vital resources.

Essential Functions: (Core duties or tasks that are fundamental and not marginal to the performance of the job)

• Coordinate and facilitate services and activities and maintain regular office hours at designated Supportive Housing site.
• Inform residents about State Home Care services and other publicly funded programs and public benefits. Make referrals and assist residents with securing benefits as appropriate.
• Recruit, train and supervise volunteers to support group or congregate activities.
• Identify gaps in services and develop a range of programs to meet residents' needs with a focus on cost effectiveness and affordability.
• Assist in screening residents for Home Care Program eligibility and help establish care plans in collaboration with assigned AgeSpan Care Manager(s) and Nurse(s).

• Conduct field visits to evaluate residents' physical, social, emotional, and environmental conditions to determine eligibility and service needs in accordance with Executive Office of Aging & Independence regulations.
• Work closely with community organizations and social service providers to offer programs that support residents in aging in place.
• Maintain accurate, timely documentation in compliance with requirements set by the Executive Office of Aging & Independence, AgeSpan, and, when applicable, the Housing Authority. Provide regular updates, feedback, and reports to Housing Authority staff to support tenancy preservation.
• Organize regular meetings with residents to address social, recreational, and educational interests and needs. Identify and work to resolve issues affecting residents' wellbeing.
• Participate in regularly scheduled on-site interdisciplinary meetings with AgeSpan Nurse and Care Manager and vendor representatives to monitor residents' needs and services.
• Attend monthly all-staff and Community Programs meetings and ongoing RSC team meetings.
• Perform other related duties as assigned.

Qualifications:

• BA/BS Degree preferred; LSW preferred.
• Knowledge of and experience with housing/social services with elderly/disabled population strongly preferred.
• Knowledge of Housing/Disability laws and regulations helpful.
• Solid written, verbal, interpersonal and team skills.
• Strong computer skills and comfort with Microsoft applications and programs.
• MARSCH (Massachusetts Association of Resident Service Coordinators) Certification helpful but not required.
• SHINE (Serving the Health Insurance Needs of Everyone) certification a plus.
• Must be able to lift and carry up to 30 lbs., as well as perform physical tasks such as standing, walking, bending, and reaching for extended periods.
• Must have valid driver's license and reliable, personal transportation.

Hours: 22.5 per week (3 days a week, Wednesday a must, onsite position in Marblehead, not a hybrid position)

At AgeSpan, we carefully consider a wide range of factors when determining rate of pay. Actual rate of pay depends on factors including but not limited to internal equity, experience, and qualifications. The pay range for this position is $28.00 - $30.00/hour.

Our Commitment to Diversity and Inclusion

AgeSpan is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work-life balance.