Resident Service Technician (Guthrie, KY)

JOB SUMMARY: Perform prompt and complete diagnostics, assessments, maintenance, and repairs of industrial equipment at assigned customer locations while making every effort to provide the highest level of customer satisfaction.

JOB RESPONSIBILITIES:

• Provide industry leading customer satisfaction. Effectively communicate with customers, vendors, and other employees.
• Diagnose and repair lift trucks, equipment, and other identified products as clearly and specifically requested by the customer, using a laptop computer, experience, manuals, and other industry sources.
• Assess the need for additional repairs or maintenance, and document and communicate findings and potential solutions with supervisor and customer.
• Make repairs accurately and timely with minimum required call-backs or re-work.
• Perform warranty repairs and complete related documents as instructed by the company and the supervisor.
• Keep supervisor advised of job progress, delays, changes, status, etc.
• Thoroughly and neatly document information related to the job and your work.
• Submit documentation in a timely manner, as required by the company, supervisor, and customers.
• Accurately account for all labor hours on work order and daily timecard, and submit as required by management.
• Accurately account for all parts and supplies on work order tickets, PM sheets, etc.
• Provide the parts, service, and sales departments needed information to provide the right solutions for the job.
• Maintain cleanliness of equipment, tools, customer facilities, and shop.
• Maintain company tools in working order and return them to their proper place after use.
• Keep up to date with new equipment and advances in diagnostic techniques and repairs.
• Adhere to all Company Policies and Work Rules.
• Active participation in weekly safety calls/meetings and safety program.
• Perform all other duties as assigned.

POSITION REQUIREMENTS:

• A technical background is required.
• Working knowledge of hydraulics, electrical, fuel systems, charging systems are a plus.
• Personal ownership of tools to complete required tasks.
• Proficient verbal and written communication skills.
• Demonstrated ability to complete paperwork timely and accurately.
• Professional and courteous customer relations skills and phone etiquette.
• Proficient computer skills or the aptitude and willingness to learn how to use a computer and software.
• Meet the physical requirements of a service technician.
• Valid driver’s license and good driving record.
• Positive attitude and ability to successfully work in a team environment.
• Functional capacity to cope with pressure, multiple projects, and frequent interruptions.
• Regular and prompt attendance.
• Present a professional image in personal appearance, dress, and preparation.

WORKING CONDITIONS: Hours will be 7:30 a.m. – 4:00 p.m., Monday through Friday. Some overtime may be required. This is an hourly, non-exempt position. Steel toed work boots are mandatory.

Benefits:

• Uniquely MH: Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, and more!
• Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match.
• Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
• Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
• Company Support: Continuous training, safe working environment.

MH Equipment is proud to be an Equal Opportunity Employer