Resident Services Associate (6:00 AM - 2:30 PM)

Position Summary

Under the direct supervision of the Resident Services Manager or designee, the Resident Services Associate (RSA) provides direct care to residents in a retirement community including activities of daily living.

Key Responsibilities

• Supports – Assists residents with activities of daily living.
  • Provides minimal physical assistance with routine self-care to include bathing & dressing.
  • Reminds residents of medications as scheduled.
  • Assists in the admission, transfer, and discharge of residents.

• Assists – Aids with light housekeeping and laundry.
  • Provides general upkeep of the community, office, and residents rooms by cleaning and disinfecting all areas to include restrooms. Makes beds, vacuums, and mops flooring as needed.
  • Restocks supplies in resident rooms, replaces soap, light bulbs, and other items as needed.
  • Washes, dries, folds and/or irons residents’ personal laundry and returns to resident.

• Prepares – Prepares and delivers meals to residents; may assist dining room staff with serving meals.
  • Prepares and delivers food /beverages for meals.
  • Secures requests for meals and delivers them to residents.

• Engages – Provides emotional support and assistance to families.
  • Engages in effective communication with residents/families to develop and maintains a positive working rapport. Listens and speaks in a supportive manner to assist in solving concerns of residents.
  • Demonstrates support of resident rights.

• Promotes – Encourages resident participation in appropriate activities under the direction of the Life Enrichment Director. Assists with the delivery of activities.
  • Provides input to the needs, interests, and abilities of residents.
  • Implements daily activities set up by Personal Care Manager. Provides instruction for scheduled classes and reminds residents of appointments or activities schedules.

• Provides – Provides administrative support as appropriate in such areas as answering phones, record keeping, participating in care planning for residents and giving/taking reports for each shift.

• Performs – Additional responsibilities assigned as required.