Resident Services Coordinator Office Coordinator

Job Title: Resident Services Office Coordinator

Location: Wamsutta Apartments New Bedford, MA 02740

Hours: Full-Time

Salary: $54K

Job Description:

HallKeen Management seeks a hands-on Resident Services Office Coordinator (RSOC) to provide case management and front-office support at New Bedford affordable housing communities serving elderly and disabled residents and families. We are looking for a bright, energetic individual who enjoys contributing to a variety of tasks in a supportive, team-based atmosphere; bilingual proficiency in English and Spanish is preferred. The RSOC manages a resident caseload, partners with Property Managers to stabilize tenancies, connects residents with services, and supports daily office operations.

Responsibilities:

1. Case management and service planning: Prioritize resident needs and risks; conduct intake, assessments, scheduled contacts, and appropriate home visits; create measurable service plans; and document follow-up.

2. Referrals and partnerships: Connect residents with health, mental health, elder, disability, benefits, and other community services; maintain provider relationships and a current Resource Directory; follow cases through service delivery.

3. Tenancy preservation: Partner with property management to address eviction risks, coordinate supports, monitor compliance, and assist with recertifications and reasonable accommodations.

4. Crisis response, advocacy, and mediation: Respond to crises, make emergency referrals, follow mandatory reporting requirements, advocate for residents, and mediate conflicts when requested.

5. Front-office support: Greet residents and visitors; answer calls and emails; route inquiries; schedule appointments; distribute notices and mailings; maintain files; and assist the Property Manager with clerical tasks.

6. Work orders: Receive and enter maintenance requests, route them to maintenance, and update residents on status.

7. Documentation and reporting: Maintain timely, confidential case notes and records; track outcomes; and report to internal and external stakeholders.

8. Community engagement: Coordinate resident events and programs, and complete other housing- and resident-related assignments as directed.