Resident Services Director

We're looking for a Resident Services Director for Sacramento, CA. area!

Job Specifics:

• Official Job Title: Resident Services Director
• Job classification: Non-Exempt, 40 hours per week
• Job Location: Sacramento, CA
• Pay range: $26.50- $27.50 per hour
• Skills: Case Management Community Resource Coordination Budget Management Strategic Planning and Implementation Resident Advocacy and Support Services Conflict Resolution and Mediation Policy and Procedure Compliance Data Collection and Reporting Property Management Team Collaboration Public Speaking and Community Outreach Relationship Building with Partners Housing and Supportive Services Coordination Time Management and Organizational Skills Regulatory Compliance and Documentation Microsoft Office and Database Management Problem-Solving and Critical Thinking Client Intake and Needs Assessment Customer Service and Resident Relations Event Planning and Community Engagement Multitasking in Fast-Paced Environments Diversity, Equity, and Inclusion Practices Communication and Interpersonal Skills

Summary

The Resident Services Director (RSD) works under the direction of the Regional Director of Social Services (RDSS) and is expected to design, implement, and coordinate resident service activities within assigned affordable housing complexes. The RSD is responsible for the following and other additional duties necessary to successfully support LifeSTEPS’ clients.

Essential Job Functions include the following. Other duties may be assigned.

• Special Events: Oversee and ensure continuation of various themed events that are held throughout the year. Identify new opportunities and expand as time and resources allow. Events currently include the following:
• National Night Out: Held the first Tuesday in August from 5 – 8 p.m. This is a sponsored event and is open to the surrounding neighborhood.
• Health and Wellness Fair: Generally held the last Saturday in April. This is a sponsored event and is open to the surrounding neighborhood.
• Cultural Festival: Sponsored event held to honor all heritages of Phoenix Park residents.
• Holiday Events: Includes Thanksgiving celebration, Santa for the children in partnership with Headstart Christmas that provides gifts to students in the Phoenix Park Headstart program, gift making events, etc., many of which have multiple sponsors and/or include participation of members from the surrounding neighborhood.
• Resident Liaison: Function as Resident Liaison in relation to all property management issues. This includes, but is not limited to, the following: 1. Schedule and hold new tenant orientation meetings. 2. Assist tenants in helping them address concerns of property management 3. Organize and oversee monthly community meetings.
• Educational Classes: Conducted according to the needs of the community utilizing LifeSTEPS curriculum.
• Case Management: Enhance quality of services and maximize resident satisfaction. Manage case assignments, review progress and make recommendations.
• Maintain all resident and property services in the mylifesteps.org database on a continuous, regular basis. Entries will be up to date prior to each weekly supervision call. All material for the month must be in the database by the 12th of the month.
• Maintain contact with the property manager at least weekly, and communicate information on property as appropriate. In addition, maintain monthly contact with the Regional Manager of each property.
• Submit impact (success) stories per the schedule assigned by the supervisor.
• Maintain in an organized, professional manner the property binder which will include all flyers and event sign-in sheets.
• Act as a community liaison for LifeSTEPS.
• Participate in team collaboration with the Director of Social Services personal and RDSS.
• Facilitate leadership opportunities with resident volunteers while building empowerment opportunities for the residents.
• Other duties as assigned.

Knowledge, Skills and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.