Resident Services Specialist II (Bilingual Spanish/English)

Date Prepared: July 2026

Position Title: Resident Services Specialist II (Bilingual Spanish/English)

Program: Resident Services

Management Position ___ or Client Services Position X

Hourly Wage: $24.50 - $25.50

Nonexempt

FTE: .6 (24 hours/week)

At Impact NW we are a nonprofit with a mission to prevent homelessness, because we believe in the fundamental right to: beautiful life, stability and peace. More importantly, it also means a life filled with opportunity and community support, especially for Indigenous, Black, Brown, Melanated, Immigrant, and Asian people.
What we seek is for you to share your skill sets - especially if you:

*Put people first
*See the beauty in people
*Promote peace
*Find a way

We believe that with our mission and values as our north star, we can move toward our vision of a future where housing is a human right. If this resonates with you, we’d love to have your purpose and passion on our team at Impact NW.

BENEFITS SUMMARY:

At Impact NW, we care deeply about the well-being of our team and strive to support a healthy balance between work and life. Our comprehensive benefits package includes:

• Generous Paid Time Off (PTO) and additional Self-Care Leave to help you recharge and take care of yourself.

• Employer-paid health insurance for employees, plus a Health Reimbursement Arrangement (HRA) with an employer contribution to help cover out-of-pocket medical expenses.

• Long-Term Disability Insurance fully paid by Impact NW.

• Employee Assistance Program (EAP) offering free and confidential support for mental health, finances, and more.

• 401(k) Retirement Plan with an employer matching contribution to help you plan for the future.

• A positive, inclusive, and mission-driven work culture where every team member is valued and supported.

We believe that taking care of our people helps us take care of our community.

JOB SUMMARY:

The principal role of the Resident Services Specialist II (RSS II, part-time - 24 hours/week) is to provide site-based resident support services designed to promote housing stability, resident well-being, community engagement, and access to community resources both in English and Spanish languages. This position works with residents to identify service needs, provide resource connection and service coordination, support community-building initiatives, and assist with early intervention to help prevent housing crises. This role maintains working knowledge of program guidelines and funder requirements and ensures services are delivered in accordance with agency standards and timelines. The two primary working locations for this position are Bethany Meadows Apartments (16145 NW Spartan Way, Portland, OR 97229) 12hrs/week and Altura Apartments (12495 SW 172nd Terrace, Beaverton 97007) for 12hrs/week; however, geographic boundaries may include Multnomah or Washington County and may be subject to change.

JOB RESPONSIBILITIES:

• Utilize person-centered and trauma-informed assessment to identify and prioritize residents’ needs. Support and encourage residents’ self-advocacy.

• Collaborate with community partners to connect residents to food resources, energy assistance, housing assistance, medical/medication assistance, life skills classes, recovery resources and other social need resources available in the community.

• Maintain an up-to-date working knowledge of various benefits and community resources, and assist residents with application processes.

• Assist with outreach and development of new community partnerships and building of INW’s resource pool.

• Facilitate and organize skill-building and self-sufficiency focused workshops for adult residents.

• Collaborate with property management in creating, organization and facilitation of community building events.

• Collect and process high volumes of documentation necessary to complete residents’ requests for rental and other basic needs assistance.

• Complete accurate, legible, and timely documentation of services delivered in accordance with resident information management standards in the program database.

• Meet performance standards set forth by the Housing & Safety Net Department regarding quantity, timeliness, and quality of work. Participate in agency and funder mandatory trainings. Represent the Department at various agency and community task forces, committees, and planning groups. Accept other work tasks as assigned by the Department/Program Leadership.

• Possess and maintain a valid Oregon or Washington driver's license, an acceptable driving record, and reliable access to a personal vehicle. Use a personal vehicle to drive to and from work sites and other work-related locations and to transport resources, supplies, and materials necessary to perform job duties.

SUPERVISION:

Reports to: Resident Services Supervisor