Resident Services Specialist
Summary
Provides overnight emergency response, resident care assistance, and campus safety at a senior living facility, handling alarms, falls, and communications with minimal IT interaction.
Summary/Objective
The primary objective of the Resident Support Specialist is to respond to emergencies, provide lift assistance for falls, assist C.N.A.’s in AL/Memory Care as needed, respond to all escalated Care Alarms during the shift, complete incident reports, and communicate daily with Wellness Advocate and Wellness Coordinator. Answers incoming calls during shift. Assumes overall responsibility for security and safety of the campus and employees on duty.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Responds to care alarms in IL and resident emergencies in IL and AL.
- Provides lift assistance for resident falls; calls paramedics when indicated.
- Assists C.N.A.s in Assisted Living and Memory Care as needed with agitated or restless residents.
- Answers all incoming calls during overnight hours, ensures all phone lines are transferred to Resident Support cell phone.
- Completes Incident Reports and forwards to necessary personnel.
- Responds to building emergencies and makes appropriate calls to maintenance and/or fire department; evacuates residents as necessary.
- Supports residents with special needs in IL and AL, i.e. wandering, restless, fearful, etc.
- Communicates with Wellness Advocate and Coordinator and/or Circle Nurse with special needs or follow up that is needed with residents.
- Assumes overall responsibility for the security and safety of the campus and employees on duty.
- Handles all urgent maintenance service requests from residents; notifies Maintenance Department as needed. Performs light maintenance, i.e. resetting breakers, plumbing problems) as requested.
- Provides leadership in emergent situations and support to staff working overnight shift.
- Maintains communication log for AL and IL throughout evening.
- Performs nightly rounds, checks exterior doors, notes maintenance issues, unlocks and open Village Desk at scheduled time.
- Understands all safety and emergency procedures as established by Peace Village.
- Reports census, distributes notices to resident mailboxes, assists with clerical projects including data entry in Point Click Care, orders supplies and other special projects.
- Ensures outstanding customer service in accordance with the mission of Peace Village.