Residential Account Executive

Mosaic Technologies is a leader in traditional network communications as well as hosted voice and internet connectivity. Our honest commitment to customers drives us to continually develop creative technology solutions through innovative thinking within a customer-focused business model.

We are looking for an energetic and motivated Residential Account Executive to join our team and build relationships through the sales of our residential voice, data, video, and IT solutions. Your enthusiasm to generate sales for new and existing services will be rewarded through an exempt, commission-eligible pay plan. If you are competitive, energetic and have an entrepreneurial spirit, then join Mosaic!

As the Residential Account Executive, you will be responsible for building relationships with new and existing residential customers, understanding their needs, and guiding them to the right Mosaic voice, data, video, and IT solutions. Most importantly, you will manage the entire process from consultation through installation and beyond — maintaining relationships, coordinating internal processes, and following up to be sure every issue is resolved. Because you’ll be managing a high volume of leads at once, staying organized is essential to success in this role. The Residential Account Executive must be willing to go above and beyond to improve the customer experience.

Duties & Responsibilities:

· Conduct consultations with new and existing residential customers — from cold calling and scheduling appointments, to asking discovery questions, diagnosing solutions, and preparing and presenting proposals

· Facilitate the sale of all relevant Mosaic products and services

· Coordinate internal processes to ensure timely and accurate delivery of services, and follow up with customers to maintain the relationship

· Process repair calls and service requests — receiving customer calls and emails, clarifying the issue, initiating trouble tickets or repair orders, and following up to be sure the problem is resolved

· Participate in marketing events, including working sales booths, setting up A/V presentation equipment, and representing Mosaic at open houses, community events, and Chamber functions

· Attend required meetings and participate in training or related assignments

· Assist in setting up Mosaic’s retail spaces and training staff

· Maintain knowledge of voice, data, IT, and video service products and options, billing procedures, and sales/service techniques

· Represent the company at various public functions

Qualifications:

· High school diploma plus 1 additional year of technical, sales, or customer service training

· 1-3 years of related sales experience

· Exceptional organizational skills — this role means managing a high volume of leads at once and staying on track despite frequent interruptions throughout the day

· Strong oral and written communication skills

· Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner

· Ability to pay close attention to detail and follow oral and written instructions

· Experience with computer software such as Microsoft O365 Suite

· Valid driver’s license

· Willingness to travel regularly to job sites — including active construction sites — and to work in varying and sometimes extreme outdoor conditions (heat, cold, rain, etc.)

This position is exempt and commission-eligible, and offers a variety of exceptional benefits, including medical, dental, vision, and group life insurance, 401k, generous paid time off, paid holidays, and discounted employee services.

Mosaic Technologies is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Mosaic Technologies is a substance free workplace; therefore, preliminary drug screening and background check are all required.