Residential Area Manager

Leadership and Operations Management

• Manages assigned residential homes in accordance with OTC's Mission Statement, Core Values, and Code of Ethics.
• Provides leadership and operational oversight for multiple residential programs to ensure consistency in service delivery, staffing practices, documentation standards, and consumer supports.
• Maintains overall accountability for assigned residential operations through effective delegation, established on-call procedures, and coordination with residential leadership.
• Develops and implements operational strategies that promote quality services, regulatory compliance, employee accountability, and consumer satisfaction.
• Ensures assigned homes remain inspection-ready and compliant with all applicable licensing, DDD, Medicaid, and organizational requirements.
• Conducts regular, documented visits to each assigned residence to monitor service quality, employee performance, operational conditions, and compliance.
• Participates in organizational committees, management meetings, strategic planning activities, and leadership initiatives.

Staffing and Workforce Management

• Oversees staffing operations across assigned residential homes and ensures adequate staffing patterns consistent with assessed consumer needs and program requirements.
• Maintains sole authority, subject to OTC policies and required approvals, to develop, approve, and modify employee schedules, authorize overtime, arrange staffing coverage, and make staffing assignments across assigned homes.
• Collaborates with Human Resources and Residential Administration regarding recruitment, retention, hiring, employee engagement, and workforce planning initiatives.
• Participates in interviewing, selecting, onboarding, and developing staff.
• Ensures staffing vacancies are addressed promptly and develops strategies to minimize overtime and turnover.
• Provides on-call support and operational guidance for staffing call-outs, vacancies, emergencies and critical incidents.
• Is not routinely scheduled as direct-care staff and is not included in staffing ratios. However, direct-care coverage may be necessary during emergencies, vacancies, or other operational circumstances requiring management intervention.

Supervision and Employee Development

• Provides direct supervision and leadership to Direct Support Professionals, Lead DSPs, and other assigned employees.
• Delegates appropriate daily operational responsibilities to Lead DSPs, establishes expectations for shift coordination and documentation, and monitors follow-through while retaining overall supervisory and program accountability.
• Establishes performance expectations and monitors staff performance through regular supervision, coaching, mentoring, and performance evaluations.
• Develops employee growth opportunities and succession planning initiatives to strengthen leadership within assigned programs.
• Recommends and implements corrective actions, performance improvement plans, and disciplinary measures in coordination with Human Resources and Employee Relations, consistent with OTC policies and approval procedures.
• Ensures all assigned staff maintain required certifications, training requirements, and competency standards.

Quality Assurance and Regulatory Compliance

• Maintains compliance with all Division of Developmental Disabilities regulations, Medicaid requirements, HIPAA standards, licensing regulations, and OTC policies and procedures.
• Conducts routine audits, inspections, and quality assurance reviews of assigned homes. Assists with other site audits quarterly or as needed.
• Develops and monitors corrective action plans resulting from audits, inspections, investigations, incidents, or quality assurance findings.
• Reviews and analyzes incident reports, medication errors, injuries, complaints, investigations, and other operational data to identify trends and implement preventative strategies.
• Ensures timely and accurate completion of all required documentation, including but not limited to Therap documentation, progress notes, MARs, incident reports, assessments, consumer financial records, and other required records.

Consumer Services and Program Oversight

• Ensures implementation of Individual Support Plans (ISPs), behavior support plans, healthcare recommendations, and person-centered goals.
• Participates in Interdisciplinary Team meetings and advocates for consumer needs, preferences, and outcomes.
• Monitors consumer progress and ensures services promote independence, community integration, health, safety, and quality of life.
• Ensures consumers receive appropriate medical care, specialty services, therapies, and follow-up appointments.
• Oversees implementation of approved menu plans, dietary requirements, and nutritional supports.
• Supports admissions, transitions, transfers, and discharge planning activities.

Fiscal and Resource Management

• Maintains accountability for assigned residential program budgets and operational expenditures.
• Monitors household spending, staffing costs, overtime usage, consumer funds, vehicle expenses, and program resources to ensure fiscal responsibility.
• Provides recommendations for budget development and operational efficiencies.
• Ensures accurate documentation and safeguarding of consumer funds and financial records.

Facility, Vehicle and Safety Oversight

• Ensures assigned homes are maintained in a safe, clean, functional, and regulatory-compliant condition.
• Oversees preventative maintenance, repairs, environmental inspections, and safety initiatives.
• Monitors vehicle usage, maintenance schedules, cleanliness, inspections, and required documentation.
• Promotes a culture of safety and proactively addresses potential risks and hazards.

Communication and Stakeholder Relations

• Establishes and maintains effective relationships with consumers, families, guardians, support coordinators, healthcare providers, state agencies, organizational leadership and other team members.
• Communicates effectively regarding program operations, consumer concerns, regulatory matters, and organizational initiatives.
• Serves as a professional representative of OTC within the community and with external stakeholders.

Additional Responsibilities

• Maintains required certifications and training.
• Cooperates fully with OTC, DHS, DDD, licensing agencies, and regulatory authorities during inspections, investigations, audits, and reviews.
• Maintains a safe and respectful environment free from abuse, neglect, exploitation, harassment, threats, bullying, or intimidation.
• Performs other duties as assigned based upon organizational and program needs.

Benefits:

Medical Dental, Vision benefits

Retirement Account

Employee Assistance Program

PTO

Tuition reimbursement

Supportive, Mission-Driven work Environment

Department Specific Benefits May Apply

Education & Experience:

• High School Diploma or equivalent required.
• Minimum of three years of experience in Human Services, Developmental Disabilities, Residential Services, or a related field required.
• Prior supervisory or management experience required.
• Bachelor's Degree in Human Services, Psychology, Social Work, Special Education, Healthcare Administration, or related field highly preferred.
• Experience managing multiple programs, staff, or service locations preferred.

Special Skills:

• Strong leadership, organizational, and problem-solving skills.
• Ability to manage multiple priorities across multiple residential locations.
• Effective verbal and written communication skills.
• Knowledge of DDD regulations, person-centered planning principles, and residential service delivery preferred.
• Proficiency in Microsoft Office and electronic documentation systems.
• Current certification or ability to obtain certification in CPR, First Aid, CPI, Medication Administration, and all required DDD training.
• Valid driver's license with acceptable driving record.
• Minimum age requirement of twenty one (21) years.

NECESSARY SPECIAL REQUIREMENTS

• Employee must cooperate with the licensee and Department of Human Services staff in any inspection, inquiry, or investigation.
• Employee must successfully complete all required background checks.
• Employee shall agree to all required registry checks, including the Central Registry of Offenders Against Individuals with Developmental Disabilities and CARI.
• Employee shall comply with all pre-employment, random, and for-cause drug testing requirements.

OTC Services is an EEO and Drugfree Workplace

If you require an accommodation with any part of this application, please email HREmail@otcbc.org