Residential Children's Case Manager

Purpose:

The purpose of the Residential Children’s Case Manager is to provide trauma-informed and trauma-responsive services to children and families participating in Domestic Violence, Sexual Violence, and Addiction Recovery residential programs while in shelter. This role supports the safety, stability, and overall well-being of children and their families during their shelter stay. '

Typical Working hours:

Full-time, salaried with normal working hours being Monday-Friday, 7 a.m.- 3 p.m.

Expectations of every YWCA Staff Member:

• Uphold and promote the YWCA Mission.
• Maintain compliance with state standards.
• Adhere to established policies and procedures.
• Contribute to fund development efforts for support of all programs and the overall Association.
• Provide support to other departments and staff.

Essential Duties:

• Complete children’s intake and initial needs assessments for children and youth entering residential programs.
• Provide case management using a Two-Generation (2Gen) approach, addressing the needs of both the parent/ and child to support the well-being and long-term stability of the entire family.
• Provide trauma-informed case management to children and youth impacted by domestic violence, family instability, and/or parental substance use and recovery.
• Develop and monitor individualized goals and service needs for children and youth.
• Observe parent-child interactions and provide appropriate support, redirection, and education around parenting and daily living skills.
• Connect children and families with appropriate community resources, including educational, behavioral health, childcare, developmental, recreational, and other supportive services.
• Assist families with school enrollment, school transportation needs, bus arrangements, and other educational barriers (IEP).
• Facilitate and assist with children’s groups, activities, special events, and field trips.
• Help create developmentally appropriate activities for children of different ages.
• Support opportunities that promote family bonding, resiliency, social-emotional development, and healing from trauma.
• Complete all required documentation related to client progress, services, referrals, activities, outcomes, and program participation, and required tracking and reporting of data
• Maintain accurate records and document interactions with children in all residential programs according to agency and funding requirements.
• Maintain compliance with organizational policies, confidentiality requirements, grant expectations, and applicable state standards.
• Work collaboratively with Residential Services staff, Advocacy team, Recovery staff, interns, volunteers, schools, and community partners.

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• Attend required staff meetings, trainings, continuing education, CPR, First Aid, and other professional development opportunities.
• Assist with maintaining appropriate coverage and safe programming during children’s activities and community outings.
• Respond appropriately to client and child concerns while helping maintain a safe, respectful, supportive, and trauma-informed environment.
• Participate in Coverage On-Call rotation.
• Perform other duties as assigned to support the goals of Children’s Services and Residential Services.