Residential Counselor Supervisor - Domestic Violence Shelter

Equinox is a non-profit human services organization in the Capital Region.

For more than 40 years, Equinox has reached out to people who need us most with innovative and effective programs that truly change lives, allowing us to fulfill our purpose of helping those we serve move forward on their paths to recovery, healing, and independence.

Equinox is Albany County’s primary provider of services for victims of domestic violence. Our Domestic Violence Programs provide safety for victims of Domestic Violence, including the elderly, and offer the support, assistance and tools they need to escape abusive situations and take control of their lives. Domestic Violence Services are available to all victims and their dependent children, regardless of gender, age, ethnicity, or sexual orientation.

Position Summary: The Residential Counselor Supervisor is responsible for assisting residents with their daily needs; providing crisis intervention and supportive listening to residents; answering the 24-hour crisis line; various administrative duties and maintaining a safe and secure environment. Supervises other full-time and part-time Residential Counselors and respite staff, as well as scheduling shelter coverage.

Essential Duties and Responsibilities:

• Interact with residents in a positive and productive manner.
• Assist residents to meet their daily needs.
• Answer 24 hour crisis line, providing supportive listening, crisis intervention, information and referral and shelter intakes.
• Scheduling client counseling appointments.
• Enforce program policies and procedures and monitor resident compliance.
• Maintain administrative responsibilities as assigned by shelter manager.
• Supervises and evaluates program residential counselors.
• Respond to emergency situations in an appropriate and timely manner.
• Schedules shelter coverage to ensure adequate staffing.
• Enter relevant notations in logs and case notes, communicate information to other staff.
• Trains program residential counselors in shelter procedures.
• Conduct intakes and shelter orientation with new residents.
• Maintain security of shelter.
• Attend staff, supervision and other meeting as required.
• Assists in the recruitment and hiring of program residential counselors.
• Reports suspected cases of child abuse/maltreatment as a mandated reporter.
• Strong interpersonal skills with the ability to work independently as well as part of a team.
• Ability to model calm and cooperative behavior and us crisis intervention skills.
• Ability to engage with a diverse population.
• Ability to prioritize and complete multiple tasks in an organized manner.
• Ability to maintain strict client confidentiality.
• Group meal preparation, basic household maintenance, group facilitation.
• Ability to promote positive production performance from residential counselor team.
• Ability to provide objective supportive listening and guidance.
• Ability to write and speak clearly and concisely.
• Complete other assigned duties for the enhancement and continuation of programming.