Residential Energy Efficiency Account Manager in , United States

Residential Energy Efficiency Account Manager
Remote/Home Office/Field Based | South Carolina
Job Description:
To support the launch and delivery of South Carolina’s Home Efficiency Rebates (HOMES) and Home Electrification and Appliance Rebates (HEAR) programs, we are seeking an Account Manager to train, onboard, and manage participating contractors across the state.

This role will focus on helping contractors understand program requirements, rebate processes, documentation standards, eligible measures, customer eligibility, quality expectations, and QA/QC requirements.

The Account Manager will serve as a primary point of contact for contractors, provide field-based support, monitor contractor performance, oversee QA/QC activities, and help ensure program participation aligns with state program guidelines, customer service expectations, and quality standards. This position is ideally based in Columbia, SC, as regular engagement across South Carolina is expected.

Why you will love working here:

Quality of life: Flexible workplace arrangements, work-life balance

Investment of community: Donation matching, volunteer opportunities

Investment in you: Tuition reimbursement, 401k matching, Employee Stock Purchase Plan and access to professional development resources

And many, many more (Ask your recruiter for more details!)

What you will be doing:

Train participating contractors on HOMES and HEAR program requirements, eligible measures, rebate pathways, documentation standards, and customer eligibility guidelines

Support contractor onboarding, enrollment, and ongoing participation in South Carolina’s state-run home energy rebate programs

Serve as a primary contractor relationship manager, answering questions, resolving issues, and reinforcing program expectations

Monitor contractor performance, participation trends, application quality, and adherence to program processes

Coordinate contractor communications, training sessions, office hours, and program updates to support consistent delivery statewide

Provide field-based support for contractors, including site visits, installation follow-up, QA/QC oversight, inspection coordination, and issue resolution as needed

Oversee QA/QC processes by reviewing project documentation, coordinating quality reviews, tracking corrective actions, and supporting contractor compliance with program standards

Review project documentation and support accurate rebate application submissions in accordance with program guidelines

Collaborate with program leadership, quality assurance staff, and state program stakeholders to identify contractor needs and improve program delivery

Prepare summaries, reports, and recommendations related to contractor activity, training needs, market barriers, and program improvement opportunities

What we need you to have (minimum qualifications):

High School Diploma and4+ years of related work experienceORBachelor’s degree1+ years of related work experienceAND1+ years of experience supporting energy efficiency, residential electrification, utility rebate, contractor management, or related programs

Experience supporting quality assurance, quality control, inspection coordination, or compliance review activities for energy efficiency, construction, contractor, or rebate programs

Experience communicating with contractors, trade allies, customers, or program partners in a professional setting

Ability to travel within South Carolina for contractor meetings, trainings, field support, and program activities

What we would like you to have:

Experience supporting HOMES, HEAR, weatherization, home performance, electrification, or residential energy efficiency programs

Knowledge of heat pumps, heat pump water heaters, insulation, air sealing, electrical panel upgrades, and other common home energy improvements

Experience delivering contractor trainings, webinars, office hours, or technical assistance

Understanding of rebate application workflows, program compliance requirements, QA/QC processes, inspection protocols, corrective action tracking, and customer eligibility documentation

Familiarity with South Carolina contractor networks, trade associations, utilities, or state energy program stakeholders

BPI, RESNET, HERS, building science, HVAC, or related energy efficiency credentials

Compensation: Although the posted range below is broader, this position is anticipated to offer a base salary in the $70,000–$75,000 range.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world’s toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

- There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$60,940.00 - $103,598.00

S Carolina Remote Office (SC99)

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