Residential Energy Sales Consultant

The Residential Energy Sales Consultant is responsible for converting ooba Power's inbound and referred lead flow into signed residential Power Purchase Agreement (PPA) customers, and for coordinating each customer's journey from initial contact through to full system commissioning and activation. This is predominantly an office-based, outbound telesales role: the Residential Energy Sales Consultant works leads generated through ooba Home Loans, Evo, and ooba Power's digital and in-person activation campaigns. Generating or sourcing additional leads of their own is not the primary focus of the role, though Advisors are encouraged to do so where the opportunity arises.

ooba Power is ooba Group's residential energy division, offering homeowners a Power Purchase Agreement that gives them access to discounted, green electricity with no upfront capital outlay, ooba carries the system, installation, maintenance, and performance risk, while the homeowner only pays for the electricity that they use.

The Residential Energy Sales Consultant plays a central role in converting ooba's trusted home loans relationship into a long-term energy customer relationship, and in managing that relationship well through the multi-step, multi-party fulfilment process.

Lead Management & Qualification

Receive and work leads generated through ooba Home Loans, Evo, and ooba Power's digital and in-person activation campaigns

Make outbound contact with leads promptly and consistently, and qualify them against ooba Power's eligibility and viability criteria

Maintain accurate, up-to-date records of lead status, contact history, and outcomes in the CRM

Sales & Contracting

Present and sell the ooba Power product to qualified leads, explaining the offer, savings, and process clearly

Manage objections and negotiate through to a signed PPA

Ensure all required customer documentation and contracting steps are completed accurately and on time

Feasibility & Site Coordination

Coordinate the desktop feasibility assessment for each signed customer

Arrange and coordinate the site visit required to confirm technical and commercial viability of taking on the customer

Manage and communicate any changes to scope, pricing, or viability that arise from the feasibility or site visit process

Installation, SSEG & AMI Coordination

Act as the customer's primary point of contact from signature through to installation

Coordinate the installation process with the EPC/installation partner, keeping the customer informed of progress and timelines

Coordinate the SSEG (Small-Scale Embedded Generation) application and approval process required for the installation

Coordinate the Advanced Metering Infrastructure (AMI) meter installation required to activate the customer

Ensure every step of the installer's process is thoroughly followed and that all required documentation between the installer and ooba is completed and saved against the customer record — this keeps the installer accountable for its own work, rather than leaving gaps for ooba to remediate later

As the business scales, the installation, SSEG and AMI coordination will most likely be moved to a dedicated fulfilment team but until that is put in place it will remain the full responsibility of the Residential Energy Sales Consultant

Commissioning & Customer Activation

Follow the installation through to full commissioning

Confirm the customer is fully activated and that billing/monitoring is functioning correctly before handing over to ongoing account management

Resolve or escalate any issues that arise during the fulfilment process to keep the customer's installation on track

Ensure customer records and the configuration management database are fully up to date, and that the customer hand-over file is accepted and signed off by the customer

Request and drive the receipt of 5-star reviews from activated customers and actively promote customer advocacy and referrals

Activations & Events

Participate in ooba Power marketing activations and events from time to time, engaging prospective customers face-to-face

CRM & Reporting

Keep all relevant CRM records complete, accurate, and current

Provide regular reporting on pipeline, conversion, and fulfilment status to ooba Power management

Requirements & Experience

Minimum Grade 12

Relevant tertiary qualification would be advantageous

Proven outbound telesales / call centre sales experience

Excellent written and verbal communication skills, being multi-lingual would be advantageous

Experience in solar, renewable energy, or utilities sales is a must have requirement

SAPVIA or AREP certification would be advantageous

Comfortable working with, and coordinating across, CRM and sales pipeline tools

Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Willing and able to travel occasionally for activations and events

1	Persuasiveness	The primary purpose of the role is to convert qualified leads into signed PPAs. The ability to influence, explain value, overcome objections and gain commitment is fundamental.
2	Client-focused	The Energy Advisor is the customer's single point of contact from first engagement through commissioning. Building trust and creating a positive customer experience is essential.
3	Results-oriented	The role is measured on installations activated, customer reviews and pipeline conversion. A strong focus on achieving outcomes is critical.
4	Negotiating	Advisors must manage objections, negotiate contract terms within policy and guide customers confidently to signed agreements.
5	Planning	Every customer progresses through numerous steps involving feasibility, site visits, installers, SSEG approval and commissioning. Keeping everything on track requires excellent planning.
6	Structuring	Accurate CRM updates, documentation, handovers and compliance require a disciplined and systematic way of working.
7	Adaptability	Every customer, installation and municipality presents different challenges. The role requires flexibility in dealing with changing circumstances while maintaining momentum.
8	Devotion to quality	The Energy Advisor owns the customer experience until activation. Accuracy, complete documentation and attention to detail directly affect customer satisfaction and operational efficiency.