Residential HVAC Service Technician

Responsibilities include the following (other duties may be assigned as needed):

• Conduct regular preventive maintenance inspection on gas furnaces, air handlers, air conditioners, heat pumps, dehumidifiers, humidifiers and make any necessary adjustments.
• Maintain good working order of company vehicles including refueling as necessary, reporting any mechanical issues, keeping the vehicle clean and organized.
• Maintain proper truck stock, parts, tools and safety equipment in the vehicle.
• Understand company pricing and generate appropriate customer invoices at each home. Electronically process credit card payments.
• Have all required tools for a Level IV Service Technician (See tool list).
• Travel to service calls and work with dispatch to ensure schedule is maintained and delays are properly communicated to the customer.
• Document all installed equipment: make, model, serial number, type of system and pictures as necessary.
• Identify potential opportunities: new systems, service agreements, and additional services offered by Estes.
• Participate in company provided meetings and training.
• Observe all company procedures and safety rules.
• Work as part of our team to ensure customer satisfaction.
• Stay up to date on latest trends and codes as it pertains to your job responsibilities.
• Be able to diagnose refrigerant, capacitor, contactor, and noise issues with all HVAC equipment
• Be able to diagnose low voltage, high voltage and zoning issues. Be familiar with Greenspeed, and VS units.
• Be available to work your “On Call” and Saturday schedule.
• Be available for a minimum of 7 hours of calls booked per day.
• Customer service skills. Must be able to communicate effectively both orally and in writing
• Ability to advise customers of potential issues and suggest upgrades to improve efficiency and indoor air quality products.
• Must be able to meet schedules and time lines in a timely manner with a strong sense of urgency.