Residential Manager - Corowa | Karinya House

Why join us?

We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.

Southern Cross Benefits!

• Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650

• Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed

• Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT

• Discounted private health insurance

• Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program

• Ongoing Training and Development

• Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses

• Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support

• Referral Bonus Program

The Role - Full-time / 76 hours per fortnight - Monday to Friday

Resident Care & Experience

• Oversee the delivery of personal and clinical care aligned with individual resident needs

• Ensure care plans are up to date, regularly reviewed, and person-centred

• Promote a supportive, respectful environment where residents maintain autonomy

• Oversee lifestyle, nutrition, and wellbeing programs to enrich daily living

• Liaise with residents' families, doctors, hospitals, and specialist services

• Where required, you may be required to undertake registered nurse duties in the absence of registered nurse coverage at the Home (RN RM only).

• Support decision-making in complex care or compliance matters escalated from daily or weekly reviews

Operational & Financial Management

• Oversee the implementation of the daily clinical operating rhythm led by the Deputy Residential Manager.

• Lead the day-to-day operations of the facility to ensure smooth, compliant service delivery

• Prepare, manage, and monitor budgets to ensure financial targets are met

• Maintain accurate and compliant records for funding, subsidies, and audits

• Manage rosters, payroll inputs, and resource allocations to ensure cost efficiency

• Hold overall accountability for audit performance, PCI review accuracy, and Clinical Indicator reporting at site level

People Leadership & Culture

• Lead a multidisciplinary team to deliver safe, compassionate care

• Recruit, induct, and support team members to succeed in their roles

• Promote a positive and professional culture aligned to SCC HEART values

• Conduct performance planning, coaching, and support performance improvement

• Manage underperformance early, and ensure all members of the team understand their roles and responsibilities

• Guide and support the Deputy Residential Manager to lead day-to-day workforce practice improvements.

• Ensure leadership coverage, clinical delegation structures, and role clarity is maintained across shifts and weekends.

Quality, Risk & Governance

• Ensure compliance with aged care accreditation standards and SCC policies

• Lead or support audits, incident reviews, and continuous improvement initiatives

• Foster a proactive safety culture with WHS compliance and risk mitigation plans

• Lead planning and review cycles to uplift standards of care and service delivery

• Monitor clinical indicators and implement corrective actions as required

• Lead investigation and management of complex people matters with the support of the People and Culture Business Partner

Stakeholder Relationships & Communication

• Build strong relationships with residents and their families to foster trust and satisfaction

• Communicate regularly and professionally with internal teams and external stakeholders

• Represent the facility at community forums and regulatory visit

Health, Safety and Wellbeing

• Champion a safe working environment by monitoring and modelling safe practices.

• Ensure WHS compliance and participate in incident reviews.

• Oversee emergency procedures and fire safety education.

• Consult with employees on changes affecting their safety and wellbeing.

What you will bring

Personal Attributes

• Strong leadership and team development skills

• Deep understanding of aged care service delivery and resident needs

• Effective financial and operational management capability

• Commitment to safety, compliance, and continuous improvement

• High-level interpersonal, communication, and stakeholder engagement skills

• Ability to manage change, resolve conflict, and make sound decisions

Education and Experience

• Registered Nurse qualification with current registration (RN RM Only)

• First Aid Certificate

• Leadership or management qualification (Desirable)

• understanding of the Fair Work Act (Desirable)

• Understanding of staff rostering principles (Desirable)

• Qualifications in leadership, management, or ACFI/AN-ACC (Desirable)

Skills and Capability

• Minimum 5 years’ experience in aged care or healthcare, with 2+ years in a leadership role

• Demonstrated experience managing multi-disciplinary teams

• Proven record of budget management and compliance oversight

• Knowledge of aged care funding models, industry and professional legislation and accreditation