Residential Manager II | Residential Maternal Recovery Program (1562)

Job Purpose:
- The Residential Manager II is a senior-level leadership role responsible for the oversight of one or more residential programs or a larger, more complex residential facility. This position ensures the effective delivery of person-centered care, compliance with regulatory standards, and alignment with the organization’s mission and goals.

Key Responsibilities:
- Manage daily operations for one or more residential programs, ensuring consistent adherence to agency policies, safety protocols, and licensing/regulatory requirements.
- Monitor program performance, staffing, and service delivery to ensure quality outcomes and consumer satisfaction.
- Supervise and mentor Residential Supervisors and/or direct care staff; provide coaching, support, and performance evaluations.
- Ensure timely and accurate completion of all program documentation, including incident reports, progress notes, medication logs, audits, and regulatory submissions.
- Monitor compliance with state licensing, Medicaid waiver standards, agency policies, and safety regulations.
- Facilitate communication between residents, families, and staff to address concerns and enhance resident satisfaction.
- Implement and oversee programs and activities that promote resident engagement and well-being.
- Lead internal audits, prepare for licensing inspections, and implement corrective action plans as needed.
- Maintain accurate records and documentation related to resident care and facility operations.
- Any other duties as assigned by Leadership