Residential Monitor

SUMMARY: Provide general support to and oversight of clients, enforce program procedures, and ensure living areas are maintained.

DUTIES AND RESPONSIBILITIES:

• Monitor all assigned program clients and provide general support.
• Alert relevant Case Managers and Program Supervisors about clients who are struggling or in distress.
• Respond to client personal and interpersonal issues in a professional manner using approved de-escalation techniques.
• Assist new clients with move-in and program onboarding.
• Maintain log of residents’ entry and exit from the facility.
• Conduct floor walk-throughs at designated intervals.
• Conduct room checks to monitor client well-being and ensure clients are following program protocols.
• Distribute client medication, monitor client self-medication, and maintain medication log.
• Complete daily shift reports and other documentation, as required.
• Monitor clients during mealtimes to ensure assigned dining schedules are observed.
• Escort clients throughout the facility, as required.
• Administer scheduled and random drug screening, as required.
• Maintain client confidentiality according to HIPAA and organization requirements.

QUALIFICATIONS:

- High School Diploma or GED required. Associates Degree preferred.

- One or more years of experience in social services, healthcare, security, or related field preferred.

- Knowledge of general principles and approaches for providing services to clients experiencing housing insecurity, substance addiction, interpersonal trauma, and criminal justice involvement

• Ability to:
  • Maintain professional composure in emotional and complex situations.
  • Maintain organized workspace and documentation.
  • Communicate information and ideas in writing in a clear and concise manner.
  • Perform work duties with limited supervision.
  • Work in an environment with frequent periods of moderate to loud noise.
  • Stand and sit for long periods of time.
  • Ability to lift up to 25 pounds.