Residential Monitor

Except in the case of an undue hardship, La Familia provides reasonable accommodations to persons with disabilities when the accommodations are necessary to enable the persons to perform the essential functions of the job. The Agency also provides reasonable accommodations when necessary based on religious needs. Individuals requiring workplace accommodations must discuss their needs with La Familia Human Resources. Individuals seeking accommodations for disabilities are typically required to provide medical documentation supporting the existence of a disability, the need for the accommodation, and what workplace modifications will enable the employee to perform the essential functions of the job.

POSITION OVERVIEW:

La Familia’s Recovery and Wellness Department has provided SUD services for Alameda County residents since the 1970s. Alameda County Behavioral Health Care Services (BHCS) is in the process of implementing the Drug Medi-Cal Organized Delivery System (ODS), a new approach to integrate care for individuals with co-occurring disorders. La Familia is excited about continuing and expanding our SUD clinical services under this new system and becoming a leader in the treatment of co-occurring disorders. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.

We are looking to fill two different schedules:

1. Saturday and Sunday 7:00pm to 7:00am and Monday and Tuesday 11:30pm to 7:30am

2. Monday to Friday 11:00 p.m. to 7:00 a.m.

This position is covered under the SEIU 1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows:

• January 2027: 3% base pay increase

Future increases will be subject to the terms of the collective bargaining agreement.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Provide supervision and monitoring of residents.
• Ensure that residents comply with schedules.
• Complete Daily Note updates that communicate clients’ behavioral, physical, mood, and activity status to counselors.
• Complete daily shift updates that communicate to all staff client status, requests, needs, and any alerts.
• Answer the telephone and the door.
• Demonstrates knowledge of the program, understands the referral process, and maintains access to appropriate referral resources to effectively support the call line
• Detect and implement appropriate disciplinary reports and actions on client misbehavior and rule violations.
• Perform some filing and other general office duties.
• Perform routine maintenance duties as needed.
• Able to think and act quickly and efficiently in emergencies.
  • Demonstrate ability to verbally de-escalate clients and manage conflict in a calm, professional, and trauma-informed manner.
• Provide client transportation and complete program-related driving tasks, including appointments and supply runs.
• Comply with all safety policies and procedures, including workplace safety, reporting work related injuries, and preventing potential safety risks for staff, clients and others.
• Respond to telephone calls pertaining to crisis, request for referrals, and requests for alcohol and drug information.
• Make medication available to clients during Medication Times.
• Other duties as assigned by the Program Supervisor.

Other

• Attend trainings and participate in events relevant to key responsibilities
• Track and regularly report on key metrics for responsible function areas
• Leads and collaborate on special projects related to agency objectives as appropriate

CORE COMPETENCIES:

Leading the self:

• Demonstrates ethics and integrity
• Displays drive and purpose
• Manages self and adapts to change
• Exhibiting leadership stature
• Practice self-awareness and continuous learning

INCLUSION, RESPECT, AND COLLABORATION:

• Practices cultural humility and cultural responsiveness when engaging with individuals from diverse backgrounds and life experiences, while practicing appropriate boundaries.
• Develop relationships with their teams and across the organization to foster cultural humility and cultural responsiveness, teamwork, and collaboration, ensuring positive outcomes for the organization both internally and externally.
• Utilize effective communication skills to listen and respond with empathy, while adopting a proactive and collaborative approach to drive innovative change. This approach should be sensitive to the organization's culture and its role within the community.