Residential Operations Manager

The Residential Operations Manager is responsible for the overall success of the residential installation team, blending leadership, operational oversight, and a strong customer-centric mindset. The ideal candidate will be a proactive problem-solver with a high degree of emotional intelligence and attention to detail.

Key Responsibilities:

• Leadership & Team Oversight
• Holds technicians accountable to schedules, KPIs, and documentation standards
• Coaches and develops technicians for performance and retention
• Creates a culture of ownership, responsibility, and follow-through
• Maintains open lines of communication between field and office

Operational Excellence

• Ensures daily scheduling and dispatching runs smoothly
• Manages return trips, parts ordering, and work order completion
• Oversees calendar accuracy and job documentation compliance
• Tracks and enforces clock-in/out procedures

Customer-Centric Focus

• Follows up on customer issues and ensures timely resolutions
• Reviews open work orders and return visits to prevent customer delays
• Prioritizes jobs and technician assignments based on customer impact

Revenue & Efficiency

• Minimizes return visits
• Ensures accurate job notes and billing information
• Monitors tech productivity and job profitability
• Supports upsell opportunities and technician RMR contributions

Reporting & Communication

• Submits regular updates on team KPIs and job status
• Communicates clearly with managers and other departments
• Participates in daily/weekly huddles with useful, actionable insights

Traits & Competencies

Strong attention to detail and follow-through

High emotional intelligence and conflict resolution skills

Proactive mindset with ability to anticipate and solve problems

Tech-savvy with systems like Field Hub, Google Workspace, spreadsheets, and more

Why Work at Preventia?

Competitive Pay & Benefits:

• Competitive Pay: $60,000+ based on experience.
• 401(k) with company matching
• Health, dental, vision, and accident insurance
• Short and long-term disability
• Paid time off
• Paid training and career development
• Health savings account (HSA)
• Voluntary life insurance & Critical Illness with Cancer coverage
• Preventia Perks: Preventia pays a portion of employee monthly premium for health insurance, free home monitoring, and a Christmas Club (+ match)

A Company That Lives Its Values:

At Preventia, we’re committed to our core values:

• Enjoy what you do
• Anticipate needs, over-communicate, and exceed customer expectations
• Operate as a team
• Be honest and hold yourself to a higher standard

A Culture of Accountability:

We work hard to ensure that our purpose, values, and promises are upheld. We’re a team that holds each other accountable to our highest standards of service and performance.

Schedule:

Shift: 8-hour day shifts

Days: Monday to Friday

Location: In-person at our Columbia, TN office

Please do not submit a job board generated resume. Please upload a resume you created in the format required for the system you are applying through.

Preventia is an equal opportunity employer.