Residential Program Manager
Summary
Oversees daily operations of Cascade House, a residential treatment facility in Medford, OR for youth with behavioral health challenges. Manages staff scheduling, coaching, hiring, admissions screening, licensing compliance, and budgeting; technical requirements are limited to Microsoft Office Suite and Outlook.
Make a lasting difference in the lives of youth while leading a dedicated team.
Family Solutions is currently seeking a Residential Program Manager to oversee operations at our Cascade House residential treatment facility. This leadership role is vital in creating a stable, supportive, and therapeutic environment for youth navigating behavioral health challenges.
What You’ll Do
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Supervise daily routines, staff scheduling, and performance for the residential program.
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Support and coach team members to ensure program excellence and staff development.
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Ensure compliance with agency policies, licensing, and accreditation standards.
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Screen incoming referrals and manage the program’s admission process.
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Collaborate on facility upkeep, budget planning, and quality improvement initiatives.
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Lead hiring, training, and onboarding efforts for new team members.
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Address client grievances respectfully and according to policy.
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Promote a positive and ethical workplace culture with high standards of confidentiality.
What You Bring
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• Bachelor’s degree and 5+ years of supervisory experience in a behavioral health or social service setting (Required). Equivalent leadership experience may be considered in place of education.
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• Strong interpersonal and communication skills with a collaborative leadership style.
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• Knowledge of trauma-informed care and evidence-based practices (preferred).
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• Familiarity with Microsoft Office Suite and Outlook (preferred).
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• Valid driver’s license and clean driving record.
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• Must pass a comprehensive background check.
- · Supervise and oversee daily routines, schedules and training for assigned programs and staff, including evaluations, time-off and timesheet records
- · Address grievances submitted by persons served in accordance with agency policy and procedure
- · Maintain and enforce all operational standards in accordance with all regulatory and accrediting standards as well as the internal policies and procedures of Family solutions
- · Screen referrals for appropriateness of admission and develop a waiting list for admission
- · Participate in biweekly supervisor meetings
- · Collaborate with Executive Director to ensure the proper inspection, maintenance, and renovation of facilities
- · Participate in the annual budgeting process as it relates to all programs under the supervision of the Executive Director
- · Adhere to annual budget parameters as they relate to revenue (budgeted capacity) and expense
- · Develop and implement employee appreciation plan
- · Coach and mentor staff as appropriate to improve performance and morale
- · Provide opportunities for staff development and education to agency employees
- · Maintain high ethical standards regarding treatment and client confidentiality
- · Responsible for interviewing, hiring and orientation training of newly hired staff
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