Residential Services Manager
The Residential Services Manager – Emerald House provides leadership, oversight, and supervision of daily operations for Emerald House, an agency-sponsored community residence serving individuals with serious mental health needs. This role is responsible for ensuring a safe, therapeutic, and recovery-oriented living environment that supports residents’ quality of life, stability, and progression toward greater independence.
The Residential Services Manager oversees residential staff, coordinates psychosocial rehabilitative programming and case management activities in collaboration with the Treatment Team, and ensures program operations comply with New Hampshire He-M Certification Standards for Community Residences, Department of Health and Human Services (DHHS) requirements, Public Health standards, Keene Housing Authority requirements, and agency policies and procedures. The role includes administrative, fiscal, programmatic, and supervisory responsibilities and functions in close partnership with the Emerald House Nursing Services Manager, Chief Operating Officer (COO), and other agency leaders.
Essential Responsibilities
- Program Operations & Regulatory Compliance
- Medication & Health Services Coordination
- Residential Program Management & Resident Services
- Staff Leadership & Supervision
- Fiscal Management
- On-Call & Emergency Coverage
Core Competencies
- Residential program leadership and operations management
- Regulatory compliance and quality assurance
- Staff supervision, coaching, and performance management
- Crisis response and decision-making
- Psychosocial rehabilitation and recovery-oriented practice
- Collaboration across clinical, nursing, and administrative teams
- Organizational, fiscal, and time-management skills
- Ethical judgment and professional boundaries