Residential Supervisor

Position Overview

Under the direction of the Network Director, the Residential Supervisor oversees the day-to-day operations of community residential sites, ensuring a safe, supportive, and enriching environment for individuals served. This role includes supervising staff, supporting the individualized implementation of strategies outlined in Flourish Plans, and participating in leadership and administrative activities. The Residential Supervisor plays a critical role in promoting the safety, well-being, and personal growth of program participants.

Location: Des Plaines, IL
Shift: 8:30 AM–5:00 PM, with two late nights per week from 12:30 PM–9:00 PM
Pay: $54,080 annually, with potential for bonuses

Reports To

Residential Network Director

Network or Department

Residential Network 7

Essential Functions

• Provides comprehensive oversight for two or more 24-hour or intermittent community residential sites, including on-call responsibilities, at least two late-night shifts per week, and one weekend per month.
• Supervises two or more full-time Independent Living Coaches (ILCs) per site.
• Reviews applications, conducts interviews, and makes recommendations regarding hiring, onboarding, promotion, termination, and performance evaluations.
• Assigns and manages staff schedules and rotations.
• Coordinates onboarding and training, including on-the-job training (OJT) and Quest.
• Provides direct coaching, support, and leadership to ILC teams.
• Trains and guides ILCs in the effective implementation of individualized programs and activities.
• Communicates updates, policies, and essential information through regular staff meetings and submits meeting minutes to the Network Director.
• Maintains professional communication with families, staff, external agencies, and community partners.
• Participates in leadership initiatives, task forces, and organizational committees.
• Collaborates with team members to improve programs and develop innovative approaches.
• Ensures a clean, safe home environment by completing safety checklists and submitting maintenance requests as needed.
• Assists with developing household budgets and identifying cost-saving opportunities.
• Conducts regular home and environmental inspections and coordinates necessary repairs.
• Oversees electronic and paper documentation systems to ensure accuracy and compliance.
• Supports individuals in achieving outcomes identified in their person-centered plans.
• Implements written strategies and behavior support plans.
• Encourages and facilitates individual and group community engagement.
• Promotes and strengthens natural support networks.
• Communicates medical concerns to the Network Director and Nurse and ensures medical and dietary plans are followed.
• Oversees medication administration and compliance across assigned homes.
• Collaborates with day service and employment staff to support individual growth and development.
• Monitors individuals’ physical and emotional well-being while respecting their preferences and choices.
• Provides or arranges transportation for appointments, employment, and recreational activities.
• Ensures staff compliance with required training, including medication administration, CPR, First Aid, and Safety Care.
• Performs other duties as assigned.

Skills and Abilities

• Strong decision-making, critical-thinking, and problem-solving skills.
• Professional and tactful communication with individuals served, families, staff, external agencies, and community partners.
• Ability to foster positive staff morale, build effective teams, and maintain strong working relationships.
• Ability to plan, organize, and implement high-quality residential support programs.
• Strong leadership, coaching, and staff development skills.
• Ability to communicate procedures, policies, and expectations clearly to diverse stakeholders.
• Willingness to seek out and implement innovative approaches to improve services and operational practices.
• Excellent oral and written communication skills.
• Strong interpersonal and organizational abilities.
• Self-motivated, accountable, and able to work independently while collaborating effectively with others.

Physical Demands

• Ability to lift over 40 pounds from floor to waist unassisted.
• Ability to push or pull up to 75 pounds.
• Ability to perform deep knee squats.
• Ability to push wheelchairs weighing 200 pounds or more.
• Ability to remain stationary (standing or sitting) for extended periods.
• Ability to drive and operate motor vehicles.
• Ability to perform physical activities, including balancing, stooping, crouching, crawling, kneeling, climbing stairs, reaching, grasping, and repetitive motions.

Qualifications

• High school diploma or GED required.
• Valid driver's license required.
• Previous experience as a Direct Support Professional (DSP), Independent Living Coach, or in a related field supporting individuals with intellectual or developmental disabilities or other support needs.
• Previous leadership or supervisory experience, preferably in a residential, human services, healthcare, or related setting. Experience leading, coaching, training, or managing staff is strongly preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to support staff performance, promote individual-centered care, and oversee daily residential operations.

Benefits

• Health, vision, dental, and life insurance
• Educational assistance
• Paid time off
• Sick time
• Paid holidays
• Personal time
• Potential year-end bonus
• Financial Assistance Program (Cookie Jar)
• Employee Referral Program (Bounty Bucks)

STATEMENT:

Trinity Services, Inc. is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Trinity Services, Inc. prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender, age, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law. Trinity Services, Inc. conforms to the spirit as well as to the letter of all applicable laws and regulations.