Residential Support Specialist

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and is proud to be recognized as a Certified Great Place to Work and one of The Boston Globe’s Top 10 Employers in Massachusetts. Since 1938, we’ve been providing high-quality, affordable, and culturally responsive behavioral health care to children, adults, families, and communities.

What We Offer

• Mission-driven work – help adults with mental health needs build independence and recovery

• Career growth – one third of our positions are filled through internal promotions

• Comprehensive benefits – generous PTO, medical/dental/vision, 403(b), tuition reimbursement

• Supportive environment – training provided, including MAP certification

• Fast-paced and meaningful work – no two days are the same

*We have 2 positions currently open, one is an 8 am - 4 pm shift in Westfield while the other is 8 am - 4 pm shift in Southwick*

Pay for this role is $21 per hour

What You’ll Do

As a Residential Support Specialist in BHN’s ACCS (Adult Community Clinical Services) you will provide direct services to individuals served in a 24/7 program that helps individuals meet their goals and reduce hospitalizations. ACCS provides clinical and rehabilitative interventions to aid in clients mental illness recovery. In this role, you will:

• Monitor individuals’ health and well-being, assisting with daily living skills and encouraging independence

• Provide medication support and document services provided

• Initiate and support quality of life through empowerment, respect, and dignity

• Deliver crisis intervention and emergency support as needed

• Plan and facilitate opportunities for community activities and social engagement

• Help individuals build and maintain social support networks and relationships

• Maintain updated credentials through trainings, meetings, and certifications

Who You Are

• High school diploma or G.E.D. (required)

• Bilingual in Spanish (preferred)

• At least three months of experience in human services (preferred)

• Valid driver’s license and reliable vehicle available for working hours (required)

• Commitment to empowerment, growth, human rights, and community integration

• Training provided by BHN – no prior certifications required

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care across Western Massachusetts. Our core values — Humanity, Empowerment, Accountability, Respect, and Teamwork — guide how we lead, how we serve, and how we support one another.

If you're ready to lead a program that makes a meaningful difference in the lives of individuals with developmental disabilities, we encourage you to apply.

Apply today at or email your resume directly to Chris Clinton at chris.clinton@bhninc.org.