Residential Warranty Project Manager

#LI-Hybrid

About The Role

Warranty is one of the most consequential touchpoints in the homeowner relationship – and one of the highest-risk areas for cost and reputation if it is not managed well. The Warranty Project Manager owns autonomous portfolio management across BPI's residential warranty program – running multiple active repair projects at once, each with its own scope, schedule, and set of stakeholders.

This is a project management role first. It requires someone who can independently coordinate stakeholders, build and hold a schedule, plan around the critical path, and drive execution across a live portfolio of files – not someone managing a simple task list. Warranty subject matter, including BC Home Warranty guidelines and trade obligations, is learned on the job.

What You'll Do

The role organises around three areas of responsibility, each requiring strong project management judgment and follow-through.

Portfolio & Critical-Path Management

• Independently manage a portfolio of concurrent warranty repair projects – triaging by complexity, urgency, public risk, and stakeholder sensitivity, and establishing scope, responsibility, and target dates within 24 to 48 hours of receipt.

• Build and maintain schedules across the portfolio, identifying critical-path dependencies and sequencing work so trades, access, and approvals line up without slippage.

• Group similar or recurring issues across projects into coordinated repair scopes – reducing repeat trade mobilizations, shortening timelines, and controlling cost.

• Maintain the warranty milestone tracker and contact applicable strata at least three months before key warranty dates – offering proactive support, including engineer site visits where appropriate, before formal claims are submitted.

• Develop and apply a working understanding of trade agreements, trade warranty obligations, and BC Home Warranty guidelines to support accurate claim assessment and repair planning.

Execution Oversight

• Work directly with Axiom, engineers, and trades to complete site visits, confirm root cause, develop repair plans, and coordinate scope, access, sequencing, and scheduling through to completion.

• Manage repair work as defined projects – with clear scope, sequencing, trade readiness, and accountability – targeting completion within 90 days of a coverage determination except where weather, access, or third-party factors apply.

• Keep timelines, risks, and constraints visible – identifying fallback and escalation paths early, and surfacing problems to leadership before they escalate from outside.
  

Stakeholder Management & Reporting

• Act as the primary point of contact for homeowners, strata councils, strata managers, warranty providers, trades, and internal partners (DevCon, Sales, Marketing, Axiom) – with communication that is clear, consistent, and ahead of the problem.

• Handle difficult conversations professionally and firmly – managing expectations, holding positions, and following through in a way that keeps escalation bottom-up.

• Prepare and present monthly reports to the Customer Care team and senior leadership – covering aging files, recurring defects, open risks, budget exposure, and recommended next steps.

What You Bring

We're prioritizing project management strength over warranty background. You have roughly five years of residential construction experience, including around two years in a project management capacity, and you know how to run multiple projects at once without losing track of the ones that need attention most. You do not need to come from the warranty industry; warranty knowledge is developed on the job. What cannot be trained is the judgment to triage under pressure, the discipline to hold a schedule, and the ability to manage a portfolio – not just a task list.

• Approximately five years of residential construction experience, including approximately two years managing projects – with hands-on exposure to trade coordination, scheduling, and site delivery.

• Demonstrated ability to autonomously manage a portfolio of concurrent projects – coordinating stakeholders, building schedules, planning around critical-path dependencies, and driving execution to completion.

• Strong project management fundamentals – able to define scope, set timelines, track dependencies, and hold trades and internal partners to commitments without relying on authority.

• Comfort managing strata councils, homeowners, and external partners through complex and sensitive situations – staying professional under pressure and knowing when to escalate.

• Technical grounding in at least one of envelope, mechanical, or electrical systems is an asset – enough to assess a problem, ask the right questions, and recognise when a proposed solution does not hold up.

• • Familiarity with BC Home Warranty legislation, trade agreements, or strata environments is an asset, not a requirement – warranty knowledge is built on the job.