Resolutions Specialist

• Educate customers on buyer protection coverage/arbitration policies, limitations, and review process
• Receive e-mail notification of claim, gather information from parties involved via phone and e-mail to support claim resolution
• Document phone calls, supporting documents (e.g. repair information, OEMs, DMV and law enforcement agency) for each case
• Serve as mediator for successful resolution of claim working between buyer and seller; Explain findings and determine outcome according to client policy
• Perform all manner of research to support decision – work effectively with state agencies and vendors; Keep claimant apprised of progress
• Demonstrate a clear understanding of company policies and practices
• Investigate/research issues ranging from vehicles to mobile phones and electronic equipment
• Communicate effectively and confidently with stakeholders (clients, buyers, sellers, agencies, attorneys)
• Understand and apply client policies and exercise judgement