Resort General Manager

Resort General Manager

Location: Grand Timber Lodge, Breckenridge, CO

Position Type: Full-time Exempt

Compensation: $109,720 - $137,280 (DOE)

Schedule: This role primarily operates on a Monday–Friday schedule, providing an excellent work-life balance in the hospitality industry. As an operational leader, weekend availability is required for emergencies, seasonal demands, and HOA board meetings. Willingness to respond to urgent matters as needed is required.

About the Role:

At Breckenridge Grand Vacations, we believe in Sharing Smiles by creating exceptional, lasting memories. We are looking for a high-energy, guest-obsessed leader to take the helm at Grand Timber Lodge.

The Grand Timber Lodge offers a uniquely focused, high-impact leadership opportunity. As the GM, you will be on the front lines daily, directly shaping the guest experience and leading a dedicated core team. We need a culture champion who can bring fresh energy, elevate service standards, earn team buy-in, and drive measurable results.

If you thrive on mentoring future leaders, building strong HOA relationships, and rolling up your sleeves to make a tangible difference, this is the perfect role for you.

Key Responsibilities:

• Provide strategic leadership and oversee the daily operations of all resort departments: Activities, Engineering, Guest Services (Bell, Front Desk, Parking), Housekeeping, Security, and Spa.
• Directly manage, mentor, and support Operations Managers; provide indirect leadership and guidance to all resort staff.
• Develop, manage, and adhere to annual operating and HOA budgets; perform monthly financial analysis and report on variances.
• Collaborate with the Accounting Department on the Property Reserve Analysis (PRA), and plan, coordinate, and oversee all capital projects, remodels, and replacements.
• Serve as the primary resort representative, attending and presenting at all GL7OA board and finance committee meetings.
• Resolve escalated guest and owner concerns with exceptional service recovery, ensuring complete resolution and follow-up.
• Lead all aspects of human resources for operations staff, including recruitment, hiring, training, performance management, scheduling, and development.
• Ensure comprehensive safety protocols, maintain updated evacuation plans, and conduct regular staff safety meetings and drills.
• Drive guest satisfaction by monitoring feedback (NPS, Owner Surveys), implementing improvements, and meeting service score goals.
• Establish, communicate, and uphold all company policies, procedures, and hospitality standards across the property.
• Foster a positive, collaborative, and high-performance work culture, motivating teams toward shared goals and recognition.
• Maintain expert knowledge of the resort, local area, and industry trends to inform strategic decisions and enhance the guest experience.