Resort Host

Summary

As a Resort Host, you will create a warm and personalised experience for guests throughout their stay at Banyan Tree Dubai. From welcoming arrivals to ensuring a smooth departure, you will combine efficient front office service with thoughtful attention to individual preferences, helping every guest feel recognised and cared for.

Key Responsibilities

Guest Experience & Service

• Welcome guests warmly and deliver personalised service in line with Banyan Tree standards.
• Anticipate guest needs, recognise preferences and special occasions, and arrange thoughtful touches.
• Share recommendations on resort facilities, dining, wellness experiences and local attractions.
• Handle guest enquiries and concerns with care, resolving issues within your authority and escalating where needed.

Front Office Operations

• Manage check-in and check-out efficiently, ensuring accurate registration, room allocation and billing.
• Prepare for arrivals by reviewing reservations, guest preferences and special requests.
• Maintain accurate guest profiles, reservation details and operational records in the property management system.
• Process payments, deposits and foreign currency transactions in accordance with hotel procedures.
• Support room readiness coordination and keep guests informed of any arrangements affecting their arrival.

Coordination & Follow-up

• Work closely with Housekeeping, Concierge, Guest Experience, Food & Beverage and other departments to fulfil guest requests.
• Record and follow up on requests to ensure timely completion.
• Communicate relevant guest information and outstanding actions during shift handovers.
• Support colleagues during busy periods to maintain consistent service.

Revenue & Product Knowledge

• Identify opportunities to recommend room upgrades and resort experiences that suit guests’ interests.
• Maintain current knowledge of room categories, packages, promotions and loyalty programme benefits.
• Apply agreed rates and charges accurately and explain them clearly to guests.

Standards & Safety

• Follow front office procedures, brand standards and cash handling requirements.
• Protect guest privacy and handle personal information with discretion.
• Maintain a professional presentation and an organised reception area.
• Follow emergency procedures and promptly report safety concerns or unusual incidents.

Experience & Qualifications

• Previous experience in front office or guest services, preferably within a luxury hotel or resort.
• A qualification in hospitality or a related field is an advantage.
• Familiarity with Opera or a similar property management system is preferred.

Skills & Competencies

• Strong spoken and written English; additional languages are an advantage.
• Warm communication style and confident interpersonal skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Practical problem-solving skills and a strong commitment to following through on guest requests.
• Understanding of front office billing, payment handling and service standards.

Personal Attributes

• Approachable, attentive and proactive.
• Calm and professional under pressure.
• Collaborative and respectful of different cultures and individual needs.
• Flexible to work shifts, including nights, weekends and public holidays.

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.