Resort Representative - Ibiza

As a valued member of our Jet2holidays Ibiza Resort team, you'll play a key role in creating memories & unforgettable holiday experiences for our customers. Your local knowledge and passion for customer service will be memorable. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems. What will I do? As a Resort Representative, you'll report directly to the Resort Team Leader and work closely with internal and external partners to deliver VIP industry leading customer service. You'll be at the heart of creating memories for our customers. -Create Memories Through scheduled hotel visits and virtual interactions via our internal systems on a tablet device, you'll provide award winning customer service that leaves a lasting impression. By sharing your local knowledge, you'll recommend tailored experiences and attractions that perfectly match our customers interests to enhance their stay. -Take Responsibility Support our customers during any disruptions, emergencies, or escalations in resort, providing calm, confident assistance when it matters most. -Be Present Represent Jet2holidays during hotel visits and respond to queries via video call & messaging whilst delivering friendly and efficient support. -Work as One Team On busy flight days you may be rostered to support our Airport team assisting with arrivals and departures to ensure a smooth start and end to our customers' journey What do we offer you? We're proud to provide our valued colleagues with a comprehensive range of benefits, including: -Excellent Salary -Fully paid training and IT equipment provided -Monthly 1-to-1 meetings with your Team Leader -Career growth across Jet2.com & Jet2holidays -23 days holiday entitlement per year -2 days off per week -Monthly rosters shared in advance -Exclusive discounts on Jet2.com flights and Jet2holidays hotels -Recommend a Friend bonus scheme