RESORT SERVICES SUPERVISOR

Summary:

The Resort Services Supervisor provides support, knowledge, and assistance in support of the Front Office Manager. Hold responsibility for accuracy and completeness of work of the Front Desk, including tracking staffing requirements, leading by example and the hotel liaison between the guest and management for customer service issues. Represent the Hotel management in the absence of the Front Office Manger and his/her duties.

Essential Duties and Responsibilities include:

• The Resort Service Supervisor provides quality customer service and a positive first impression in fulfilling the needs of guest in all aspects of this Casino/Golf/Resort.
• Will have access to Player Club Database.
• Responsibility for validating Player Club eligibility for new gaming patrons wishing to participate in the approved gaming promotional activities.
• Develop a strong working knowledge of Casino / Hotel policies and programs to further educate staff and inform guests. Be informed of current events and organizations and functions.
• Must have excellent computer and organization skills, attention to detail and able to multitask.
• Must be well spoken, self confident and have a strong command of the English language.
• Accurately manage, create or modify guest reservations to fit the needs of the guest and hotel.
• Lead by example, hold accountable to the policies and procedure set forth by FSRC.
• Be able to objectively listen to staff concerns and challenges and problem solve.
• Resolve guest billing issues and disputes.
• Supply information to guests regarding on-site facilities. Aware of bulletins of upcoming events and groups.
• Assist in the training of new Front Desk Agents job duties and procedures.
• Attend and take notes at staff meetings.
• Represent the hotel on the highest level and give a knowledgeable tour of the facility to prospective clients in the absence of a Hotels Sales Representative.
• May be required to work overtime.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

Supervisory Responsibilities:

This position does have supervisory responsibilities.