Resource Manager | Driving Customer Success
Resource Manager | Driving Customer Success
Level: Mid Level career
Location: Newcastle
Experience: Experience in PMO, Service Management, Delivery Controls, Delivery Management, Resource Management, or other engagement-focused roles.
About the Role
We're partnering with an organisation seeking a Resource Manager to support the successful delivery of a complex client account. This is a highly visible role that sits at the heart of programme operations, bringing together resource management, workforce planning, commercial governance, supplier management, stakeholder engagement, and continuous improvement activities.
You'll work closely with account and delivery leadership to ensure the right people are in the right place at the right time, whilst maintaining operational excellence across the engagement. This role offers the opportunity to influence strategic decisions while remaining hands-on in day-to-day operations, reporting, forecasting, and governance activities.
What You’ll Be Doing
In this role, you'll be responsible for:
- Leading end-to-end staffing activities across multiple delivery teams.
- Managing workforce forecasting and partnering with delivery leads to understand future resource demand.
- Coordinating recruitment and onboarding activities with internal teams, suppliers, and subcontractors.
- Supporting resource allocation decisions to ensure delivery commitments are met.
- Maintaining accurate workforce data, reporting, and forecasting information.
- Providing operational support across a complex delivery environment.
- Developing and maintaining operational trackers, tools, dashboards, and reporting mechanisms.
- Producing management information and operational insights to support leadership decision-making.
- Assisting with workforce-related financial forecasting and planning activities.
- Building and maintaining strong relationships across delivery, account, client, and supplier teams.
- Acting as a trusted point of contact for programme, workforce, and operational queries.
- Facilitating communication between stakeholders and helping to resolve risks, issues, and dependencies.
- Supporting governance reviews, reporting cycles, and programme controls.
- Identifying and implementing process improvements that enhance efficiency, visibility, and control.
Requirements
Essential Requirements
To do well in this role, you’ll need:
- Experience working within PMO, Service Management, Delivery Controls, Delivery Management, or similar engagement-focused roles.
- Excellent stakeholder management and communication skills.
- The ability to coordinate multiple priorities within a fast-paced delivery environment.
- Experience producing management information, reports, and operational insights.
- A proactive, solutions-focused mindset with strong attention to detail.
- The ability to build trusted relationships and influence stakeholders at varying levels of seniority.
- Eligibility to work in the UK
- Ability to obtain SC clearance
Desirable (Not Required)
These aren’t essential, but they’re a bonus:
- Experience with Power BI, Power Platform, or SharePoint.
- Experience working in government, public sector, or regulated environments.
- Knowledge of commercial governance, workforce forecasting, and process improvement/automation initiatives.
What We're Looking For
We'd love to hear from people who are:
- Highly organised and naturally detail-oriented.
- Comfortable working across multiple stakeholder groups and levels of seniority.
- Collaborative, relationship-focused, and confident influencing others.
- Proactive in identifying opportunities to improve processes and ways of working.
- Passionate about innovation, automation, operational excellence, and delivering real business value.
Benefits
Why Join Us?
- Dedicated support: Ongoing mentoring and guidance from experienced professionals
- Upskilling opportunities: Training and development to further strengthen your skillset
- Career growth: Work on impactful projects and progress into more senior roles
- Collaborative culture: A team environment that values knowledge sharing and continuous improvement
- Competitive salary and benefits package
Our Approach to Hiring
If you’re ready to take the next step in your career and grow with the support of _nology and a dedicated team, submit your application now. We look forward to hearing from you!
Skills
As published by workable · 11 questions · 4 written answers
Basics
First name, Last name, Email, Phone, Address, Which of the following best reflects how you would describe your gender identity?, Which age category do you fall into?, How would you describe your marital status?, What is your sexual orientation?, Do you consider yourself to have any disabilities?, What is your religion or belief?, UK - We are interested in gaining a basic understanding about social mobility and socio-economic backgrounds. Please tell us how you would describe your highest level of academic qualification attainment:, UK - What was your parents occupation when you were aged about 14?, UK - What type of educational institution did you attend between the ages of 11 and 16?, UK - If you finished education after 1980, were you eligible for free school meals or other benefits to support those from disadvantaged backgrounds?, UK - Did either of your parents attend university and gain a degree by the time you were 18?, Education, Experience, Resume
Pick from a list (7)
- Ability to work onsite in Newcastle 5 days a week or relocate.
- Do you have a background in computing/coding? i.e accredited courses, previous bootcamps/training.
- Do you have work experience or higher education in a STEM subject/area (Science, Technology, Engineering or Maths)?
- Do you consider yourself to have a disability?
- Do you have any unspent convictions that you are required to disclose and that may be identified during a background check?
- Due to tax purposes, you must reside in the UK for your employment with _nology, please tick yes to confirm your understanding of this.
- _nology is committed to encouraging greater diversity and inclusion in the technology sector. Your responses will support _nology regarding its approach to communicating in as inclusive a way as possible, and measuring our impact on diversity and social mobility in the technology sector. Any responses that you provide will not affect your application with _nology. Please select yes to acknowledge that you have read and understood this statement.
Written answers (4)
- Do you have a UK passport or a UK birth certificate?
- If you have proof of right to work in the UK but you are not a citizen, please provide details about the type of visa you have. If you have a UK passport or birth certificate, please type N/A.
- When does your proof of right to work visa expire? If you have a UK passport or birth certificate, please type N/A.
- Do you consider yourself to be neurodivergent?