Resource Manager

Infinite Global is an international communications firm specializing in PR, Content & Campaigns, and Crisis & Litigation. Our clients are ambitious, complex organizations that need to engage with sophisticated audiences. We provide the experience, skills and insight to drive brands forward and, in special situations, to deploy strategies to defend clients from reputational risk.

We serve knowledge-intensive firms, with a focus on the legal and financial services sectors. Some of the world’s largest, most profitable and most specialized law firms and financial services firms look to us for a nuanced understanding of their businesses, a clear sense of the kinds of stories that make news, and tested knowledge of when and how to engage the media.

Our unwavering client focus sets us apart and our approach and success earns accolades from our clients and peers. We are consistently named among PR News’ “Agency Elite" and "Top Places to Work in PR” and have been recognized as the “Best PR Firm” by the National Law Journal seven times.

What we’re looking for

A Resource Manager to bring structure, visibility and discipline to how we plan, allocate and optimize talent across client work, projects, pitches and internal priorities. This role is central to ensuring that the right people are aligned to the right work at the right time, balancing capacity, capability, availability, development needs and commercial considerations.

Reporting to the Chief Operating Officer, you will act as a central point of coordination between client teams, project leads, operations, finance and HR. You will provide clear visibility of workload and future demand, identify pressure points early, and support better decision-making around staffing, hiring, utilization and workload distribution.

Ideal candidates are highly organized, commercially aware and collaborative operations professionals with experience in resource management, project management, traffic management or workforce planning, ideally within an agency, consultancy, professional services or other fast-paced client-service environment. You should be comfortable working with senior stakeholders, managing competing priorities and using data to support practical, balanced and commercially sound recommendations.

What you’d do

Resource planning and allocation

• Manage the day-to-day allocation of staff across client accounts, projects, pitches and internal workstreams.
• Match people to work based on skills, experience, availability, development needs, client requirements and budget considerations.
• Maintain a clear view of current and upcoming demand, identifying where additional capacity, reallocation or prioritization is required.
• Support project and account leads in planning resourcing requirements for new work, scope changes and urgent requests.
• Coordinate freelance, temporary or project-based support where required.

Forecasting, reporting and commercial insight

• Develop and maintain accurate capacity plans, utilization reports and forward-looking resource forecasts.
• Identify over-utilization, under-utilization, skills gaps and potential delivery risks early, escalating recommendations as appropriate.
• Work with finance and operations to understand the commercial impact of resource decisions, including profitability, freelance spend and staffing costs.
• Provide regular reporting to leadership on utilization, availability, demand trends and resourcing risks.

Stakeholder partnership

• Build strong working relationships with senior leadership, team leads, account leads, project managers, HR and finance.
• Facilitate regular resourcing meetings to review priorities, resolve conflicts and agree allocation decisions.
• Act as a neutral and objective partner when balancing competing demands across teams and clients.
• Communicate resourcing decisions clearly, diplomatically and with appropriate commercial and operational rationale.

Process and systems

• Own and maintain resource management tools, trackers and processes, ensuring data is accurate, current and useful.
• Improve visibility of skills, availability, workload and project demand across the business.
• Recommend improvements to resourcing processes, meeting rhythms, reporting and governance.
• Participate in initiatives that further Infinite’s vision and values among both internal and external audiences.
• Commit to continuous learning and improvement of professional skills.
• Demonstrate behaviors consistent with Infinite’s values (integrity, agility, compassion, and courage).

Why we want you

• You have a bachelor’s degree or equivalent work experience.
• You have experience in resource management, operations, project management, traffic management or workforce planning, ideally within an agency, consultancy, professional services or fast-paced client-service environment.
• You have a strong understanding of utilization, capacity planning, project resourcing and the commercial drivers of a people-based business.
• You are confident working with senior stakeholders and managing competing priorities across multiple teams.
• You are highly organized, detail-oriented and comfortable managing changing requirements at pace.
• You have strong analytical capability, with experience producing reports, interpreting data and making practical recommendations.
• You have advanced Excel skills and confidence using resource management, project management or workflow tools.
• You have excellent communication, negotiation and problem-solving skills.
• You have commercial awareness and understand the impact of resourcing decisions on profitability, utilization and delivery quality.
• You have sound judgment and prioritization skills, with the ability to balance competing needs and make practical recommendations under pressure.
• You have strong relationship-management skills, with the ability to build trust across teams and handle sensitive allocation conversations with diplomacy.
• You bring operational discipline, including maintaining accurate data, clear processes and consistent reporting.
• You take a proactive approach to anticipating resourcing challenges and addressing issues before they affect delivery.
• You bring adaptability and composure when priorities shift or urgent requests arise.

What we offer

• A high-visibility role reporting directly to the Chief Operating Officer, with genuine influence over how the agency plans and deploys its people.
• Friendly and highly collaborative working environment where your voice will be heard and your ideas will count.

• Opportunity to work with leading law firms and professional services firms on a global scale within an international network.
• A focus on growth and professional development: twice annual professional planning sessions, regular access to leadership and mentorship opportunities.
• Hybrid work schedule; two days in the office with three optional work-from-home days per week.
• $175 one-time stipend for your at-home work set-up; $50 monthly stipend for your smartphone contract and a stipend to upgrade your device every three years.
• Competitive salary and customizable benefits package including:
  • 100% company paid health, dental and vision insurance coverage
  • 401k with competitive company match
  • Monthly benefit stipend that can be used for health and wellness, transportation, student loan repayment or charitable contributions
  • Employee Assistance Program and free annual membership to the Calm app
• Ample time off: 15 vacation days, 10 annual company holidays, nine days paid sick leave, one personal day and an “on call” period between Christmas and New Year’s.
• Unlimited paid time off to volunteer and 100% matching of charitable contributions up to $1,000 per year.
• Thorough onboarding and training process that extends throughout your tenure with the company.

The current annual base salary range for this position is $85,000-$100,000. Individual compensation varies based on job related factors, including relevant experience, qualifications, skills, seniority, geographic location, performance, revenue-based metrics, and business or organizational needs. The range listed is just one component of Infinite's total compensation package for employees.

Infinite Global is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Infinite Global's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

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