Resource manager

Resource & Workforce Management

• Own end-to-end resource planning and deployment of associates on the account.

• Track utilization, bench, and attrition on an ongoing basis, driving timely backfills to meet client SLA commitments.

• Maintain a real-time resource map across all projects within the engagement.

• Forecast demand-supply gaps and partner with talent acquisition and delivery leadership on proactive hiring or redeployment.

Transition & Onboarding

• Support the seamless transition of associates from the incumbent vendor to Zensar, ensuring accuracy of resource data in HR and resourcing systems.

• Coordinate onboarding logistics for a fully remote workforce, including system access, tooling, and compliance sign-offs.

Compliance & Commercial Governance

• Maintain accurate resource cost and billing data to support the engagement's cost-plus commercial model.

• Maintain resource records for on-boarding and exits

Stakeholder Management & Reporting

• Act as the primary point of contact for resourcing and vendor management stakeholders on workforce matters.

• Publish periodic dashboards and MIS on headcount, utilization, attrition, and bench for internal and client leadership.

• Proactively escalate risks related to resourcing gaps, attrition spikes, or access/compliance issues.

• Strong stakeholder management and communication skills, with experience engaging enterprise clients directly.

• Proficiency in resource/workforce management tools (VMS, HRMS) and advanced MS Excel / Power BI for MIS and dashboarding.

• Proven experience managing large, remote, and distributed teams.

• Strong understanding of IT services commercial models (cost-plus, T&M, fixed price).

• Detail-oriented, with strong analytical and problem-solving skills.

• Bachelor's degree in Business Administration, Human Resources, or a related field; MBA preferred.

• 8–12 years of experience in resource management, workforce planning, or delivery operations within the IT/ITES industry.