Resource Navigator

You’re someone who wants to make a difference in people’s lives. You’ve got a passion and/or experience in social services and want to extend your reach. Something challenging but also rewarding. That’s our story too! Goodwill Industries of New Mexico is a non-profit corporation with 16 stores throughout the state and we are looking for a Resource Navigator. This position assists with outreach and provides walk-in assistance for individuals who need help accessing programs and services in the community. This opportunity will allow you to work one on one with individuals of all different walks of life and assist them with entrance into our programs and find the services they need in the community. This is your chance to put your skills and your heart to work for our community. Come join our team!

Pay starts at $21.00/hour, depending on experience.

Essential Duties and Responsibilities:

• Adherence to the attendance and punctuality policies of Goodwill.
• Exhibit excellent customer service skills as related to your position.
• Provides light-touch case management and resource navigation services to visitors of the GINM resource center.
• Travel as required based on scope of work and may include driving GINM’s mobile outreach vehicle to conduct off-site outreach, coordinate events and provide low barrier resource navigation.
• Orientates participant to GINM policies and procedures including rights and responsibilities of the person served, GINM's mission, programs and services, grievance procedures and confidentiality policies and procedures.
• Provides informal assessments of participant circumstances and challenges; based on assessment, refers to other support services as needed, such as medical evaluation and treatment, and social services.
• Builds rapport with participants seeking assistance, providing a safe and non-judgmental environment for participants to share their needs and concerns.
• Follows up with participants as needed.
• Assist participants in overcoming barriers to accessing resources.
• Participates in agency and community events to raise awareness and promote programs and services.
• Builds and maintains collaborative relationships with community agencies.
• Maintains documentation in the Caseworthy case management system.
• Completes all required documentation within designated timeframes including but not limited to case notes, referral documentation and required reporting.
• Attends staff meetings; provides updates on persons served with complex issues and receives new referrals.
• Maintains standards and practice in accordance with applicable laws, regulations, and requirements, as well as professional standards; complies with contract guidelines and regulations.
• Enhances professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings, and workshops.
• Ensures HIPAA compliance.
• Responsible for the safety of all persons served under his/her supervision.
• Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy.
• Maintains confidentiality of all privileged information.
• Performs other incidental and related duties as required and assigned.