Resource Representative (Dispatcher)

• Answer and manage incoming communications (calls, emails, texts) and dispatch equipment and/or employees with appropriate skills or certifications to precise locations at necessary times.
• Learn to prioritize projects and manage logistics according to urgency and importance, utilizing negotiation skills when conflicts arise.
• Relay information and instruction to employees, their managers, and other project stakeholders (client, contractors, etc.) as appropriate.
• As the hub for the department, maintain communication with field units to coordinate and prioritize schedules.
• Dispatch in an incident and injury free manner consistent with Terracon’s guidelines to keep the care and concern of employees a priority.
• Communicate effectively with customers, employees, and leaders.
• Develop negotiation strategies to manage resource conflicts among employees, clients and office/regional leadership team.
• Use materials dashboard, CMELMS and other tools to effectively distribute employees and balance workload.
• Support other office duties, if needed, and work with others to meet deadlines.
• Follow safety rules and practices and other safety requirements for all projects. Performs pre-task planning prior to executing work. Report any safety issues or concerns to management.
• Be responsible for maintaining quality standards on all projects.
• Perform other duties as assigned.

• High school diploma or equivalent.
• Minimum 1 year of relevant experience or the equivalent in training and related experience.
• Ability to use basic technology (mobile apps, email, scheduling software, etc.)
• Time management skills
• Interpersonal interaction skills
• Multi-lingual preferred in some markets
• A valid driver’s license with acceptable violation history may be required.

Preferred Qualifications:

• IIF Safety Leadership Terracon course obtained within 6 months in role.