Restaff Full time Customer Support Agent for a Sleepwear Company

MRF: 521641

Restaff Customer Support Agent (Email & Chat)

Is This YOU? Then We Want to Meet You!
Are you a naturally empathetic communicator with a knack for turning everyday customer interactions into warm, memorable experiences? We are looking for a proactive, detail-oriented Customer Support Agent to represent a fast-growing e-commerce apparel brand. If you thrive in a collaborative, fast-paced environment and take pride in delivering top-tier care across email and chat, this is the perfect role for you!

Details:

• Role Type: Part-Time
• Schedule: Monday–Friday, 11:00 AM – 9:00 PM ET (8-hour shift within this window)
• Training Start Dates: Rapid Onboarding (October 12, 2026) & Campaign Training (October 19, 2026)
• Budget/Rate: Discussed during screening

Requirements

• 1–3 years of customer service experience (email, chat, and social media support preferred).
• High school diploma or equivalent combination of education and experience.
• Excellent written communication skills and email etiquette with strong typing speed (60–80 WPM preferred).
• Basic proficiency with Google Suite (especially managing, updating, and reading spreadsheets).
• Experience with customer support platforms and e-commerce tools like Gorgias, Zendesk, Shopify, or Facebook is a major plus.
• High attention to detail, strong time management, and the ability to prioritize and multitask in a fast-paced environment.
• High degree of empathy, curiosity, and independence to responsibly manage your time, breaks, and daily workflows.

What you'll do

• Respond to customer inquiries promptly and empathetically via email and social media channels.
• Provide accurate, detailed product and brand information while adhering to company policies and procedures.
• Resolve customer problems, complaints, and requests with care and a strong sense of urgency.
• Maintain detailed and accurate records of customer interactions, accounts, and feedback in the CRM.
• Collaborate closely with team members and act as a passionate advocate for the brand and its customers.

Success looks like

• Consistently high resolution and satisfaction rates across email and chat inquiries.
• Accurate tracking and logging of customer interactions and account details.
• Seamless adaptation to campaign tools and workflows following the 8-hour training sessions.
• Demonstrating proactive problem-solving and maintaining a positive, empathetic demeanor during high-volume periods.

Tech Checklist - Gotta Have It!A reliable computer (at least with Windows 10 and i5 processor), a stable high-speed internet of 100 MBPS connection and back up for both.A quiet, cozy workspace to handle calls and chats like a pro.

How to applyStart your skill assessment by clicking here: 👉 Skill Assessment Form

What Happens NextDue to the volume of applications, we're only able to reach out directly to candidates we're inviting to the next interview call. We really appreciate your interest and time.