Restaurant Assistant Manager Dining Room - Park Hyatt Jakarta

· To fully understand and strictly adhere to all of the policies and procedures outlined in the Departmental Operations Manual.

· To respond to the results of guest satisfaction surveys and ensure the relevant changes are implemented.

· To be fully aware of all activity within the Hotel on a day to day basis.

· To assist the Manager in efficiently managing the Restaurant according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Park Hyatt Jakarta’s Standards of Performance.

· To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks.

· To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.

· To liaise with the Kitchen and Food & Beverage associates on daily operation and quality.

· To ensure that the outlet cashiering procedures are strictly adhered to.

· To ensure that the outlet is kept clean and organized, both at the front as well as the back of house.

· To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to.

· To co-ordinate all Repair and Maintenance and issue repair and maintenance job orders to ensure the proper maintenance of the outlet.

· To ensure all associates deliver the brand promise and provide exceptional guest service at all times.

· To keep a positive and professional relationship between Restaurant Service and Restaurant Kitchen associates.

· To ensure all associates provide excellent service to internal customers in other departments as appropriate.

· To handle all guest and internal customer complaints and enquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

· Implement food safety programs and procedures.

· Always practice safety in handling food.

· Performing personal and environmental hygiene in food and beverage business.

· Conducting Food Safety Training.

· Performing Personal and Environmental Hygiene in the Management of Food Business Services.