Restaurant Assistant Manager

Operational Management:

• Support the management of day-to-day food and beverage operations, ensuring service excellence at Tillie's.
• Actively engage on the floor during service, addressing guest needs and ensuring operational flow.
• Assist in developing and implementing standard operating procedures to enhance service efficiency and guest satisfaction.
• Identify and address customer needs, responding proactively to elevate the dining experience.

Team Leadership:

• Assist in leading the front-of-house team by recruiting, training, and nurturing talented staff.
• Foster a culture of hospitality and professionalism, anticipating and surpassing customer expectations.
• Participate in weekly meetings to review performance, align on objectives, and address challenges.
• Contribute to the training and development of staff to ensure a knowledgeable and high-performing team.

Sales and Inventory Management:

• Assist in managing Private Dining Room sales and opportunities to drive revenue growth.
• Maintain accuracy and control over alcohol inventory, contributing to cost-effective practices.
• Support the oversight of the tip process, ensuring distribution is fair and transparent.
• Collaborate on maintaining a diverse and appealing wine menu that complements the overall dining experience.

Quality Control and Customer Experience:

• Conduct regular quality checks to ensure high service and product standards are consistently met.
• Engage with reviews and feedback, maintaining strong performance across platforms.
• Work with the Activities Manager to develop and coordinate food and beverage programs.
• Assist in managing the pool pass program and staffing to enhance guest offerings.

Financial Oversight:

• Assist in analyzing financial reports to guide decisions that meet sales, profitability, and quality objectives.
• Ensure compliance with health, safety, and labor regulations relevant to restaurant operations.

Marketing and Administration:

• Support the execution of monthly marketing plans to boost Tillie's presence and attract guests.
• Collaborate with HR on payroll processes and ensure adherence to company policies.
• Take on additional duties as needed to contribute to the restaurant's success.

• Proven experience in a supervisory role within the hospitality industry is preferred.
• Strong leadership skills coupled with excellent organizational and communication capabilities.
• Ability to multitask and maintain priorities in a dynamic, fast-paced setting.
• Exceptional focus on delivering memorable customer service experiences.
• Knowledge of inventory management and financial analysis is advantageous.
• Understanding of food and beverage health and safety regulations.
• Passionate about the culinary arts, hospitality, and creating memorable guest interactions.